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Field Service Technician

2 weeks ago

Vancouver, Canada Axis Medical Full time

**Requisition ID**:859128
**Store #**: EC0715 Axis Medical-FIELD
**Position**:Full-Time
**Total Rewards**:Benefits/Incentive Information**

Axis Medical’s expertise is about the optometry and finishing instruments. We develop solutions to help eye care professionals in fitting and mounting lenses, equipping their shops with ophthalmic instruments, diagnostic equipment, measuring devices, tools & consumables.

Axis Medical Canada Inc. is a partner company of EssilorLuxottica, an ophthalmic equipment distributor with locations all across Canada.

**GENERAL FUNCTION**

The Service Technician’s primary objective is to provide technical support to customers through direct service. This role supports customers in all the steps of using the purchased solutions and is responsible for ensuring their satisfaction in this assistance regarding one or two categories of equipment (Finishing, Optometry-Classical, Optometry-Technology, Measuring, Networking). The Service Technician will assist during installation, usage and for maintenance, updating, troubleshooting and repair.

**MAJOR DUTIES AND RESPONSIBILITIES**
- Repair, calibrate and install equipment at the client’s business site (occasionally from the office).
- Provide telephone technical support to clients, technicians and sales representatives in order to identify problems and provide adequate solutions.
- Train clients on how to use the equipment.
- Rebuild used equipment for resale.
- Identify and manage the level of spare parts required to repair the equipment. Verify and label standard exchange spare parts to be returned to the head office.
- Manage and plan workshop and field service calls according to priorities with the cooperation of the sales representatives.
- Register all cases as work order cases and report travel schedule.
- Update the database after each service call and produce a weekly report of repairs and trips made
- Prepare equipment for demonstrations at clients’ business sites and optical shows.
- Visit existing clients for periodic follow-ups.
- Participate to optical trade shows occasionally

**BASIC QUALIFICATIONS**
- College degree in Electromechanical (optical knowledge is an asset).
- Minimum of 2 years of experience in technical services.
- Network and IT knowledge.
- Good communication skills, both oral and written.
- Valid driving license in the province of employment/location.
- Able to lift up to 35 kg (75 pounds).
- Flexibility for working hours on the road.
- Frequent travelling required with some overnight stays.

**PREFERRED QUALIFICATIONS**

Pay Range: 52,377.33 - 85,366.33

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.