Key Account Manager

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At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Key Account Manager**

Number of positions: 1 Job Location: Dunsmuir 04

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 107,000.00 - 135,300.00

**What you'll do**
- Develop in depth and current knowledge of BC Hydro products, programs, services, policies and rate structures.
- Build and maintain customer relationships across a portfolio of key account customers
- Manage large customers requiring high touch customer service, and some customers with strategic opportunities.
- Interacts throughout customer organizations and maintains relationship with key decision makers.
- Ability to provide strategic planning coordination and advice for customers and BCH
- Creates and maintains an account portfolio plan with clear customer and portfolio objectives (Customer Satisfaction;
Conservation and Energy Management program targets; operations, maintenance and safety programs as applicable; and
regular account review)
- Represent the customer within BC Hydro, to engage customers in programs and offers; to seek timely and reasonable

resolutions to customer issues; to facilitate and lead multiple business units for innovative outcomes to complex customer
situations and issues.
- Strong account level knowledge to share within the BCH organization to support effective resolution of customer issues

and development of strategic customer opportunities.
- Leads and facilitates internal teams across BCH for implementation of customer and BCH driven initiatives.
- Provide feedback regarding internal processes and business practices to make doing business with BCH easier
- Clearly communicate BCH business strategy and key messages around BC Hydro business goals maintaining a positive

and professional image of the organization
- Provides peer support and guidance to team members. Provides electricity leadership to customers.

**What you bring**
- University degree or professional designation or equivalent.
- Three (3) to five (5) years sales, marketing or relevant business experience.
- Some technical DSM knowledge and expertise.
- Superior oral and written skills.
- Excellent leadership capabilities.
- Ability to lead and function effectively as a member of a team.
- Strong marketing and sales ability and strong strategic and visionary abilities.
- Effective negotiating skills.
- Good common-sense business judgment, and the confidence and energy to deal regularly with customers on sensitive

issues.
- Committed to being a leader in energy conservation and energy efficiency.

**What we offer**
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

**What else you should know**
- Key Account portfolios are assigned to Key Account Managers and are changed intermittently.

Provincial accounts, representing many millions of dollars in revenue to BC Hydro, as well as key stakeholder engagement
and customer relationship priorities.
- A condition of employment for this job is that you maintain your Driver's License: Class 5.

any delays.
** Date Posted**:2025-09-23 **Closing Date**:2025-10-07

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