Site Manager

**TRIGO Global Quality Solutions is seeking to fill a Site Manager position in Oshawa, ON.**

**Overall Purpose of a Site Manager**:
Ensuring client overall satisfaction by addressing their needs quickly and effectively

Optimizing site performance and efficiency

Organizing & coordinating teams at site level to fulfill jobs/missions, managing the site teams and ensuring good social climate on the site/sites

Preparing sites and teams for Technical resource requirements

Support and contribute to the company Quality Policies & QMS

**Reports to**:
Director of Operations/Regional Manager

**Responsibilities of a Site Manager**:
**Client relationship & Business development**:

- Being the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management)
- Ensuring clear and transparent communication to the client
- Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
- Providing the sales teams with site information on new client opportunities and insight for the quotations
- Monitoring competition (services, prices, etc.) at the site level

**Operations**:

- Estimating job/mission costs as accurately as possible
- Making sure that all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information
- Making sure operational management tools, and monitoring tools are up-to-date, with accurate information
- Ensuring compliance with established KPI's
- Ensuring continuous improvement to optimize services provided and site efficiency
- Demonstrates commitment to reduce the risk of workplace accidents
- Must comply with local and company Health & Safety legislation, laws, and policies

**Organization & management**:

- Ensuring staff availability and qualifications to perform the jobs/missions
- Developing & retaining teams
- Working with recruiting to maintain proper levels of staff, considering turnover and new business

**Technical**:

- Analyzing technical requirements for customers jobs/missions (existing or upcoming)
- Identify technical resources when needed to anticipate and fully address client needs
- Supporting development of technical expertise at the site level

**Other**
- Any other duties as assigned

**Knowledge, skills, abilities**:
**Hard Skills**
- Full proficiency in local language
- Proficiency in English
- Computer skills - Microsoft Office (basic Microsoft Excel proficiency) and Outlook
- Work Instruction Writing

**Values & attitudes**

Global team spirit
- Team player
- Caring for people
- Open-minded

Excellence
- Reactive
- Resilient to pressure
- Rigorous

Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible

Initiative
- Autonomous
- Innovative
- Daring

**Work experience**:
Overall recommendations
- 4+ years of work experience in automotive and/or manufacturing
- Operational/Quality background with overview capabilities
- Management responsibilities (operational and HR)
- Exposed to client relationships

**Education background**:
Overall recommendations
- 4-year degree

**About TRIGO Global Quality Solutions**

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

**TRIGO Global Quality Solutions **is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.