Executive Assistant

**WATERLOO, ONTARIO /**

**OPERATIONS - PEOPLE /**

**FULL-TIME**
- We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.- Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.- At TextNow we thrive when our people thrive. We are currently looking for an Executive Assistant to be the supportive force that empowers our senior leadership. The ideal person for the job will be a proactive problem solver with exceptional communication skills and a meticulous attention to detail. They will have previous experience working in an office environment, as an Executive Assistant, and providing support to management. Given the nature of the executive landscape, we rely on our EA for flexibility and foresight, while maintaining confidences related to high-level systems and operations.

**Objectives of this Role**:

- With a primary responsibility of supporting the CPO & VP Product provide support to the executive team as directed to ensure that company goals and objectives are accomplished, and operations run efficiently
- Maintain and refine internal processes that support the high-ranking executives company-wide, coordinating internal and external resources to expedite workflow
- Manage communication between upper management and employees
- Liaise with internal and external executives on various projects and tasks
- Represent executives to key external stakeholders
- Plan and orchestrate work to ensure the senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld

**What You’ll Do**:

- Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to senior executives
- Manage, coordinate, and arrange senior executives’ travel and travel-related activities, including hotel booking, transportation, and meal coordination
- Coordinate with key external stakeholders on behalf of the executives
- Perform administrative and office support for the Waterloo office space, going onsite as necessary
- Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business

**Who You Are**:

- 5+ years' experience in an Executive Assistant role reporting directly to upper management, with experience coordinating with various internal and external stakeholders on behalf of the executives you support
- Superb written and verbal communication skills, including experience providing suggestions and feedback to upper management
- Ability to proactively problem solve, learn things quickly, and identify and resolve potential roadblocks
- Strong time management skills and the ability to organize and coordinate multiple projects at once
- Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems
- Flexible team player willing to do what it takes to get the job done; adaptable, and enjoys a challenge
- Experience overseeing quarterly board meeting and off-side meeting logistics
- Experience developing internal processes and cloud filing preferred

**More about TextNow...
**Our Values**:

- **People First** (Make business decisions by putting people first)
- **No Brilliant Jerks** (We're cool with the brilliant part, with the jerk part? not so much)
- **Give a Damn** (We care about our work, our mission and our customers)
- **Challenge Accepted** (Show up with a positive can-do attitude)

**Benefits, Culture, & More**:

- Strong work life blend
- Flexible work arrangements (wfh, remote, or access to one of our office spaces)
- Employee Stock Options
- Unlimited vacation
- Competitive pay and benefits
- Parental leave
- Benefits for both physical and mental well being (wellness credit and L&D credit)
- We travel a few times a year for various team events, company wide off-sites, and more

**Diversity and Inclusion**:

- At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great._