Guest Services Representative

3 days ago


Thunder Bay, Canada The Superior Inn Hotel & Conference Centre Full time

**Overview**:
We are seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. This is a vital role in our organization as you will be the first point of contact for our guests. Also, you will be responsible for check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures to ensure guest satisfaction.

**Duties & Responsibilities**
- Greets guests warmly, efficiently, and professionally upon arrival
- Registers guests, issues room keys, offers details on hotel amenities and room location, and prepares for group and VIP arrivals, staying informed about hotel events during the shift. Ensures prompt and courteous handling of phone calls.
- Handles cash and credit card transactions accurately according to established protocols, including posting charges, completing cashier reports, preparing deposits, and managing assigned banks securely.
- Report any outstanding guest requests or concerns to management for further attention.
- Responsively addresses guest needs, promotes hotel services and facilities and offers information on local attractions and directions to enhance guest satisfaction.
- Processes guest reservations, modifications, and cancellations, whether received via phone or within the hotel premises.
- Fosters teamwork and maintains quality service through regular communication and coordination with other departments.
- Executes additional tasks as required, including conducting guest room tours, providing concierge services, and fulfilling special guest requests.
- Adheres to all Company and Brand Standards while carrying out assigned duties.
- Clerical duties (i.e. faxing, filing, photocopying)

**Job Requirements**
- High School diploma or equivalent
- One-year front desk/guest service experience (preferred)
- Excellent communication and customer service skills
- Excellent desktop computer/software knowledge
- May be required to work nights, weekends, and/or holidays.
- Problem-solving, reasoning, motivating, and training abilities are often used.

**Job Type**: Part-time

Pay: $17.20 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person



  • Thunder Bay, Canada Best Western Plus Nor'Wester Hotel & Conference Centre Full time

    We are currently looking for (1) one Part Time & (1) one Full Time Front Desk Clerk or Guest Services Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates...


  • Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...


  • Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...


  • Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...


  • Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...


  • Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...


  • Thunder Bay, Canada Gateway Casinos Full time

    **Job Type: Part-Time** **The Gateway to Your Future** **We Provide** - Benefits package for part-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and fitness - Development and training opportunities **Key Responsibilities** - Meet, greet and assist...


  • Thunder Bay, Canada Gateway Casinos and Entertainment Limited Full time

    **Job Type: Part-Time** **The Gateway to Your Future** **We Provide** - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and fitness - Development and training opportunities **Key Responsibilities** - Meet, greet and assist guests, answer inquiries, and provide...


  • Thunder Bay, Canada Gateway Casinos Full time

    **Job Type: Full-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...


  • Thunder Bay, Canada Nor'Wester Resorts Limited Full time

    Work Term: Permanent - Work Language: English - Hours: 20 to 25 hours per week - Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work setting**: - Urban area - Hotel, motel, resort - Resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and...