Guest Services Representative

24 hours ago


Thunder Bay, Canada Super 8 Thunder Bay Full time

**Are you customer service driven individual? Like to work evenings and mostly alone?**

Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and services and provide general information about points of interest in the area. Investigate and resolve complaints and claims. Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments, Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying), handle wake-up calls, Perform light housekeeping and cleaning duties, answer telephone and relay telephone calls and messages.

Shift would on a Saturday evening (11-7am) and be a fill in for other shifts when needed.

You will be trained for all 3 shifts

**Job Type**: Part-time

Pay: From $17.45 per hour

Schedule:

- 8 hour shift
- Every Weekend
- Weekends as needed

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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