Information Specialist

5 days ago

Toronto, Canada Centre for Addiction and Mental Health Full time

**Through its core values of**_Courage, Respect and Excellence_**, CAMH is implementing its Strategic Plan**:_Connected CAMH,_** to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health**_is_** Health.**

To view our Land Acknowledgment, please click **here**.**

In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, that launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to bring this high quality, evidence-based, equitable suicide prevention service to Canada.

**Position Description**

The Information Specialist will be responsible for:
Communications & Stakeholder Engagement
- Coordinate and distribute 9-8-8 network communications; tracking responses and follow-up action completion.
- Collaborate with internal teams as needed (e.g., Quality Assurance, Communications, Privacy, Operations, Legal) to ensure consistent, accurate, and timely responses.

CRM Administration & Data Management
- Serve as the administrative lead for the CRM, managing system configurations, permissions, and updates.
- Onboard and train new team members on the CRM solution, ensuring consistent use and adherence to data entry standards.
- Log, track, and manage inquiries within the CRM/ticketing system, ensuring accurate categorization, assignment, and timely resolution.
- Support data migration activities, including importing, cleansing, validating, and maintaining accurate records to ensure data integrity.

Data & Quality Improvement
- Maintain tracking and reporting systems to monitor inquiries, feedback, safety incidents, and privacy breaches, generating insights on trends and metrics.
- Recommend and implement process improvements, tools, and automations to enhance efficiency, accuracy, and interest-holder experience.
- Ensure compliance with organizational policies, standard operating procedures, and protocols, including periodic process reviews.
- Support the development and maintenance of internal standard operating procedures.

Operational & Meeting Support
- Support meeting logistics including scheduling, agenda preparation, materials coordination, and follow-up on action items.
- Record and distribute meeting minutes, ensuring accuracy, clarity, and timely circulation.
- Provide general operational support to facilitate smooth cross-team collaboration and project execution.
- Response coordination: collaborating with internal teams to gather necessary information to craft and send accurate, professional responses

**Job Requirements**

You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at the Queen Street Site.

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