Clinical Support Assistant

**Location**:
1309 Carling Avenue, Ottawa, Ontario, K1Z 7L3

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**JOB DESCRIPTION**:Clinical Support Assistant**

**SUMMARY**: The Clinical Support Assistant plays a vital role in supporting the operations of the clinic and healthcare providers, with a focus on women’s health physicians. This position serves as the first point of contact for patients and assists in various clinical and administrative tasks.

**SALARY EXPECTATIONS**:TBD

**REPORTS TO**:Clinic Manager

**What you will do**:

- Serve as the first point of contact for patients seeking women’s health services, demonstrating a compassionate and empathetic approach.
- Assist physicians in delivering exceptional patient care by providing comprehensive support in both clinical and administrative tasks.
- Collaborate with healthcare providers, including women’s health physicians, to ensure efficient scheduling and coordination of appointments and procedures.
- Maintain accurate and detailed records of patient interactions, medical history, and treatment plans within the Electronic Medical Records (EMR) system.
- Conduct initial assessments and triage patients based on established protocols and guidelines, identifying urgent cases and prioritizing accordingly.
- Ensure the maintenance and organization of medical equipment and supplies specific to women’s health, adhering to sterilization protocols and infection control measures.
- Provide patient education and support, including explaining procedures, discussing test results, and addressing concerns related to women’s health.
- Coordinate and facilitate referrals to healthcare providers, ensuring timely and seamless transitions of care for patients.
- Assist physicians and patients with requisitions and forms for insurance, medical forms, Ministry of Health requirements, and other necessary documentation.
- Verify insurance coverage and assist patients with insurance claims and billing processes.
- Collaborate with the Operations and clinic staff team to support the smooth operation of the clinic, including managing patient flow, scheduling appointments, and maintaining a clean and welcoming environment.
- Maintain strict confidentiality and adhere to ethical and legal standards in handling sensitive patient information.
- Electronically file faxes and maintain organized and secure electronic records.
- Stay updated on current trends and best practices in women’s health, participating in professional development activities to enhance knowledge and skills.
- Maintain a professional approach when interacting with colleagues and health care professionals to establish good working relations.
- Other duties as assigned.

**What you will need**:

- Medical background as a Registered Practical Nurse (RPN), Registered Nurse (RN), or International Medical Graduate (IMG) with appropriate licensing or certification.
- Previous experience working in a medical setting, with a strong focus on providing support to women’s health physicians.
- In-depth knowledge of women’s health procedures, terminology, and best practices.
- A working knowledge of Electronic Medical Records is an asset; experience with Accuro EMR is preferred.
- Excellent interpersonal and communication skills, with the ability to establish rapport and effectively interact with patients, physicians, and healthcare professionals.
- Strong organizational and multitasking abilities, with the capacity to prioritize tasks and manage time effectively in a fast-paced environment.
- Empathetic and compassionate approach when dealing with patients, particularly in sensitive and confidential matters related to women’s health.
- Knowledge of relevant medical regulations, privacy laws (such as PHIPA), and infection control guidelines specific to women’s health.
- Commitment to maintaining professional standards and adhering to ethical principles in all aspects of work.
- Ability to work within a team environment and independently.
- Flexibility with regards to shift coverage and collegial support.
- Available days, evenings, and weekends.

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Acade