IT Helpdesk

We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of mind.

We are currently recruiting for an IT Helpdesk Level 3 Technician for our International Helpdesk Department. The Technician is responsible for:
**Responsibilities**
- Providing first and second line technical support for computers, phones, printers, mobile devices, cloud services and networks to internal staff and on occasion field representatives at remote offices across Canada, Australia and Europe and UK
- Responding to a high volume of tickets, calls and ensuring customer satisfaction with timely resolutions
- Answering and logging calls within determined guidelines
- Analyzing and interpreting inquiries: providing information, advice or instructions and assisting in problem resolution
- Escalating calls within parameters
- Shift work is required

**Qualifications**
- Have excellent verbal and written communications skills
- Be proficient in Microsoft Cloud (MS-900 certified is an asset) and Apple O/S, VMWare, Printer, Scanner, Copier, Fax, phone support with some hands-on experience
- Understand LAN/WAN networking infrastructure and working knowledge of Cisco VPN
- Have working knowledge of MS365
- Have working knowledge on Win10
- Have working knowledge of active directory
- Have experience with troubleshooting to determine and resolve problems
- Have knowledge of Cyber Security best practices
- Be able to work in a team environment and independently, as well as shifts on the different time zones.
- Be able to complete tasks quickly and effectively
- Technical certifications and equivalent are an asset, but not a requirement a requirement
- Telephone: 416.307.3300 (please ask to speak to a Human Resources representative)
- Mail: 200 Bay Street, North Tower, Suite 2600, Toronto, ON M5J 2J2
- Fax:
416.981.7214

**Privacy**
- Thank you to all applicants for your interest. Please note, only those that are under consideration will be contacted._

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)