Store Experience Lead

**STORE EXPERIENCE LEAD**

**Location**:ReStore St. Albert, 120 - 730 St. Albert Trail, St. Albert, Alberta T8N 7H5

**Full-time**:Monday - Saturday shifts

**Closing date**:May 28, 2025 11:59 PM

Habitat for Humanity Edmonton (Habitat Edmonton) is a charity operating in affiliation with Habitat for Humanity Canada and Habitat for Humanity International, whose vision is to see a world where everyone has a safe and decent place to live.

As well:

- Habitat Edmonton is a registered charity that brings communities together to help families, couples, and individuals build strength, stability, and self-reliance through affordable homeownership.
- Habitat Edmonton is one of over 50 Canadian Habitats affiliated with Habitat Canada, who in turn is governed by Habitat International.
- In addition to being a registered charity, Habitat Edmonton facilitates home construction, manages a portfolio of affordable homes, empowers volunteers and homeowners, and operates a social enterprise that includes five stores.

**Position**

Habitat for Humanity Edmonton ReStore is growing We are seeking an energetic, ground engaged, and team-focused **full-time Store Experience Lead**. The Store Experience Lead fulfills the responsibilities of a Sales/Warehouse Associate and is responsible for opening and closing the assigned ReStore, setting and disarming the alarm system, and handling additional supervisory and customer service tasks at Habitat for Humanity Edmonton (Habitat Edmonton) ReStores.

**Key Responsibilities**

The Store Experience Lead participates in the effective management of the assigned ReStore location by working with staff, volunteers and customers to achieve the financial objectives of the organization. The responsibilities associated with this position are to:

- Demonstrate an understanding of financial key performance indicators and how the store operations impact these KPIs to drive future sales and operate an economically viable enterprise.
- Supervise the overall operation of the store in the absence of the Store Manager or Assistant Store Manager, including supervision of staff and volunteers, opening and closing the store and setting and arming the alarm system.
- Perform clerical/office tasks, including the use of electronic equipment.
- Provide relief to staff, especially front counter staff, during breaks and peak times of business.
- Organize and prioritize daily tasks to maximize productivity.
- Operate the cash registers and supervise and/or process daily financial reconciliation. Ensure that sales transactions are handled with accuracy.
- Uphold all store loss prevention measures.
- Participate in keeping the shared staff areas clean and tidy.
- Build relationships with customers and provide excellent customer service, which includes nurturing a welcoming environment and responding positively and proactively to customers’ questions and needs, which includes the anticipation of those needs.
- Provide excellent customer service, both in person and on the phone. Ensure that customers are approached in a professional manner and in accordance with our ReStore G.U.E.S.T promise:

- _Greet: Seek out and engage customers_
- _Understand: ask about what brought them in and about the project they are working on_
- _Engage: Show respect before, during, and after the interaction_
- _Solve: Provide solutions for our customers or recommend another option if we are unable to meet their needs_
- _Thank: Show appreciation and thank the customer for thinking of ReStore_
- Able to diffuse situations of conflict between customers and staff.
- Be able to provide day-to-day coaching, mentoring, and motivation to help drive sales while delivering exceptional customer service.
- Provide constructive feedback to the Store Manager / Assistant Store Manager regarding the strengths and opportunities of associates that can be incorporated into performance evaluations.
- Work with the leadership team to deliver promotional strategies and programs.
- Be knowledgeable about the suitability of donations and be able to provide suggestions to help redirect refused donations not suitable for sale in ReStore.
- Support the Store Manager in the execution of all donor paperwork for timely and accurate tax receipting purposes.
- Clean, price and merchandise donations, and prepare store displays.
- Always demonstrate safety skills which contribute to a safe work environment for self, co-workers, volunteers and customers/donors.
- Maintain the organization and cleanliness of all areas of the store, including sea containers and the yard, and keep it free of safety hazards.
- If assigned to a Habitat Edmonton vehicle, fulfill all duties and expectations of a Swamper/Warehouse Associate, or a Driver/Warehouse Associate. Prior to operating, Habitat Edmonton requires a copy of your valid class 5 driver’s license and clear driver’s abstract to be submitted to Habitat Edmonton’s insurance company.

**Qualifications**
- Have retail experience wit