Business Process Specialist

**Location**:
243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

The Business Process Specialist, SDM partners with the Merchandising teams in vendor and article master data creation and maintenance. The incumbent will liase with vendors, marketing services, CDM, Central Supply Chain, SDM and LCL Merchandising teams to ensure data updates are performed in SAP and CPMS alike.

**Role Accountabilities**:

- Working with vendors to get vendor master data created and products listed as well as maintenance executed
- Collaborate with CDM-Vendor, CDM-Article, Central Supply Chain, LCL Category and Marketing Services to get updates completed in CPMS and SAP
- Work with Marketing Services directly replacing current Category involvement
- Will be using the Vendorboard & Vendor Portal
- Navigate and interpret SAP data; CPMS and TecSys data
- Develop relationships with the SDM merchandising business to be able to support
- Deep diving into trends within audit reports. Troubleshoot and escalate major issues.
- Ensure adherence to documented processes and controls
- Use and request updates in Article Workflow (AWF) for both creating articles and requesting maintenance (Function Based Maintenance, FBM)
- Replacing Category Director (for SDM) in article create
- Replacing AM (for SDM) in FBM
- Ability to enter First Cost for SDM when an article was created for Loblaw prior to conversion
- Coordinate Vendor and Article Master data updates required to execute / manage planogram or promotions at Shoppers Drug Mart
- Manage Control Brand variations in process (article create / article maintenance)
- Review DC audit reports and ensure SAP and CPMS remain in sync for DC PIR’s and assortment
- Trouble shoot issues related to categories they are responsible for (as primary or the back up)
- Ad hoc data cleanup projects as required
- Other duties as required

**Role Qualifications**:

- Post-secondary education Business or related field or equivalent experience
- Excellent knowledge of company systems including but not exclusive to SAP article creation and maintenance tcodes, Microstrategy and Article Workflow, CPMS and others.
- Strong analytical skills
- Excellent communication skills
- Team player with strong interpersonal skills
- Ability to manage priorities in a demanding and continually changing environment, and to solve problems with high attention to detail.
- Creative problem solver and strategic thinker with a strong work ethic and ability to work independently in a fast-paced environment

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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SS #SDM #ON