Business Process Specialist

2 weeks ago

Toronto, Canada Wirelessdna Full time

Process Mapping Specialist
**Reports to**: Project Manager
**Duration**: 6 Months (Contract)
**Job Summary**:
**Key Responsibilities**:
1. Process Discovery & Documentation
- Collaborate with stakeholders across departments to gather and map out existing workflows.
- Create detailed, structured process documentation using tools such as Figma, Miro, and Excel.
- Maintain a centralized, well-organized repository of business processes for easy access and reference.

2. Process Analysis & Continuous Improvement
- Identify inefficiencies, redundancies, and bottlenecks in current operations.
- Use methodologies such as Lean, Six Sigma, and Agile to evaluate and recommend improvements.
- Ask critical questions to challenge the status quo and drive smarter ways of working.

3. Process Optimization & Standardization
- Design and implement standardized processes that ensure consistency across teams.
- Develop scalable process improvements aligned with business goals and future growth.
- Prepare processes for automation and digital transformation by ensuring clarity and structure.

4. Requirements Gathering & Project Documentation
- Translate business needs into clear, actionable project requirement documents for IT and operational teams.
- Ensure all technical and functional requirements are thoroughly documented and aligned with business objectives.
- Support both short
- and long-term implementation efforts by maintaining up-to-date documentation.

5. Cross-Functional Collaboration & Change Enablement
- Engage with business leaders, department heads, and project managers to align on goals and outcomes.
- Act as a liaison between operations and technology teams to facilitate smooth integration of systems and tools.
- Promote knowledge-sharing and ensure efficient handoffs between departments.

Key Qualifications
- Experience: 2-5 years in process mapping, business analysis, operations, or a related field.
- Skills:

- Strong grasp of business operations and process design.
- Ability to visualize and structure complex workflows.
- Excellent verbal and written communication skills.
- High attention to detail and a proactive, self-driven mindset.
- Strong problem-solving and analytical thinking abilities.
- Comfortable managing multiple priorities and working cross-functionally.

Process Mapping & Documentation Tools
- Microsoft Visio, Figma / Miro
- Data Analysis & Reporting Tools
- Power BI, Excel (Advanced), Tableau, SQL
- Project Management & Collaboration Tools
- Automation & Workflow Tools
- Power Automate, ServiceNow
- Telecom-Specific or ERP/CRM Tools
- Dynamics 365, HubSpot, Business Central
- Frameworks & Methodologies (Knowledge of)
- Lean Six Sigma, ITIL
- Project Management: Agile / SAFe/ Scrum
- Change Management principles: ADKAR
- Skills:

- Strong grasp of business operations and process design.
- Ability to visualize and structure complex workflows.
- Excellent verbal and written communication skills.
- High attention to detail and a proactive, self-driven mindset.
- Strong problem-solving and analytical thinking abilities.
- Comfortable managing multiple priorities and working cross-functionally.

  • Business Process Specialist

    7 days ago

    Toronto, Canada Bruce Power Full time

    Business Process Specialist page is loaded## Business Process Specialisttime type: Full timeposted on: Posted Todayjob requisition id: 10012091**Job Posting Start Date:**2025-12-23**Job Posting End Date:**2026-01-11At Bruce Power, you’ll experience the meaningful work of advancing Ontario’s clean energy future and medical isotope innovation while...

  • Business Process Specialist

    7 days ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: The Group Retirement Services (GRS) Business Process Specialist role supports the GRS Issue & Administration Teams and the GRS Client Service Centre through day to day operations support and project delivery. As a GRS Business Process Specialist, you will be a member of the GRS Ops Process Team which is part of GRS Operations and...

  • Specialist, Business Process Transformation

    7 days ago

    Toronto, Canada Momentum Financial Services Group Full time

    Specialist, Business Process TransformationJoin to apply for the Specialist, Business Process Transformation role at Momentum Financial Services Group.Who We AreAt Momentum Financial Services Group (MFSG), we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind...

  • Specialist, Business Process Transformation

    2 weeks ago

    Toronto, Canada Momentum Financial Services Group Full time

    Specialist, Business Process Transformation Join to apply for the Specialist, Business Process Transformation role at Momentum Financial Services Group. Who We Are At Momentum Financial Services Group (MFSG), we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind...

  • Specialist, Business Process Transformation

    2 days ago

    Toronto, Canada Momentum Financial Services Group Full time

    Specialist, Business Process Transformation Toronto, Canada Who We Are At Momentum Financial Services Group (MFSG), we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart, Canada’s largest non-bank branch network, and a leader in financial solutions...

  • Specialist, Business Process Transformation

    6 hours ago

    Toronto, Canada Momentum Financial Services Group Full time

    Specialist, Business Process Transformation Toronto, Canada Who We Are At Momentum Financial Services Group (MFSG) , we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart , Canada’s largest non-bank branch network, and a leader in financial solutions...

  • Specialist, Business Process Transformation

    2 weeks ago

    Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Who We AreAt Momentum Financial Services Group (MFSG), we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart, Canada's largest non-bank branch network, and a leader in financial solutions for underserved communities.From short-term loans to money...

  • Business Process Specialist

    3 days ago

    Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Hybrid Business Process Transformation Specialist

    2 days ago

    Toronto, Canada Momentum Financial Services Group Full time

    A financial services organization in Toronto is seeking a driven Specialist, Business Process Transformation. The role involves analyzing processes and implementing solutions to enhance operational efficiency. Candidates should possess a bachelor's degree and 3-5 years of relevant experience, strong analytical skills, and familiarity with RPA tools and...

  • Hybrid Business Process Transformation Specialist

    7 hours ago

    Toronto, Canada Momentum Financial Services Group Full time

    A financial services organization in Toronto is seeking a driven Specialist, Business Process Transformation. The role involves analyzing processes and implementing solutions to enhance operational efficiency. Candidates should possess a bachelor's degree and 3-5 years of relevant experience, strong analytical skills, and familiarity with RPA tools and...