Business Process Specialist

1 week ago

Toronto, Canada Wirelessdna Full time

Process Mapping Specialist
**Reports to**: Project Manager
**Duration**: 6 Months (Contract)
**Job Summary**:
**Key Responsibilities**:
1. Process Discovery & Documentation
- Collaborate with stakeholders across departments to gather and map out existing workflows.
- Create detailed, structured process documentation using tools such as Figma, Miro, and Excel.
- Maintain a centralized, well-organized repository of business processes for easy access and reference.

2. Process Analysis & Continuous Improvement
- Identify inefficiencies, redundancies, and bottlenecks in current operations.
- Use methodologies such as Lean, Six Sigma, and Agile to evaluate and recommend improvements.
- Ask critical questions to challenge the status quo and drive smarter ways of working.

3. Process Optimization & Standardization
- Design and implement standardized processes that ensure consistency across teams.
- Develop scalable process improvements aligned with business goals and future growth.
- Prepare processes for automation and digital transformation by ensuring clarity and structure.

4. Requirements Gathering & Project Documentation
- Translate business needs into clear, actionable project requirement documents for IT and operational teams.
- Ensure all technical and functional requirements are thoroughly documented and aligned with business objectives.
- Support both short
- and long-term implementation efforts by maintaining up-to-date documentation.

5. Cross-Functional Collaboration & Change Enablement
- Engage with business leaders, department heads, and project managers to align on goals and outcomes.
- Act as a liaison between operations and technology teams to facilitate smooth integration of systems and tools.
- Promote knowledge-sharing and ensure efficient handoffs between departments.

Key Qualifications
- Experience: 2-5 years in process mapping, business analysis, operations, or a related field.
- Skills:

- Strong grasp of business operations and process design.
- Ability to visualize and structure complex workflows.
- Excellent verbal and written communication skills.
- High attention to detail and a proactive, self-driven mindset.
- Strong problem-solving and analytical thinking abilities.
- Comfortable managing multiple priorities and working cross-functionally.

Process Mapping & Documentation Tools
- Microsoft Visio, Figma / Miro
- Data Analysis & Reporting Tools
- Power BI, Excel (Advanced), Tableau, SQL
- Project Management & Collaboration Tools
- Automation & Workflow Tools
- Power Automate, ServiceNow
- Telecom-Specific or ERP/CRM Tools
- Dynamics 365, HubSpot, Business Central
- Frameworks & Methodologies (Knowledge of)
- Lean Six Sigma, ITIL
- Project Management: Agile / SAFe/ Scrum
- Change Management principles: ADKAR
- Skills:

- Strong grasp of business operations and process design.
- Ability to visualize and structure complex workflows.
- Excellent verbal and written communication skills.
- High attention to detail and a proactive, self-driven mindset.
- Strong problem-solving and analytical thinking abilities.
- Comfortable managing multiple priorities and working cross-functionally.

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