Business Process Specialist

**Job Description**:
The Group Retirement Services (GRS) Business Process Specialist role supports the GRS Issue & Administration Teams and the GRS Client Service Centre through day to day operations support and project delivery. As a GRS Business Process Specialist, you will be a member of the GRS Ops Process Team which is part of GRS Operations and Initiative Support.

**What you will do**

You will be accountable for day to day operations and project support which includes the following:

- Developing or re-designing processes that meet business objectives, are customer focused and maximize operational efficiencies while considering legislation, system capabilities, business practices and impacts on all teams involved in the process.
- Documenting new or revised processes following process writing standards and practices.
- Maintaining and increasing your knowledge of GRS business processes within a defined set of accountabilities as well as the connections to and impacts of these on other processes
- Maintaining and increasing and grow knowledge of GRS business products and services, relevant government legislation and policies and the impact on business processes
- Researching and responding to incoming inquiries which include financial, legislative and customer service questions.
- Collaboration within GRS Ops Process, GRS Forms and GRS Projects teams
- Working in partnership with other teams within GRS Issue & Administration, Plan Sponsor Services and other areas of Group Customer as well as Individual Customer, Freedom Experience, and Shared Services.

**What you will bring**
- Minimum of 3 years of experience (current or prior) with a Group Retirement Services team
- Experience with Group Retirement Services business processes, products, services, and systems as well as knowledge of legislation relative to Group Retirement Services products
- Ability to recognize and seek opportunities for improvement
- Aptitude to drive efficiency while maintaining customer service, quality, consistency and mitigate risk
- Ability to identify issues, resolve/escalate appropriately through positive and collaborative negotiation
- Customer service focused
- Superior written and verbal communication skills
- Strong research and decision-making skills
- Intermediate or Advanced skills in Microsoft Office Word and Excel
- Successful completion of industry related courses is an asset

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg, Regina, Montreal._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

LI-Hybrid