Front Desk- Guest Services Representative

**Job description**

The Guest Services Representative will assist each of our Guests in a friendly, efficient, professional manner in all guest services related functions. To maintain a high standard of service and hospitality at all times

Flexibility with working overnight shifts on weekdays, weekends and holidays.
- Verifies accuracy of Front Desk Agents' transactions and making corrections if necessary.
- Completing daily revenue audits, posting transactions, performing end-of-day procedures,

compiling and running statistical reports for all departments, system backups and transfer of

information into Accounting system.
- Monitors customer accounts to insure adherence to hotel credit limits by completing high

balance report and verifies accuracy of registration information.
- Provides quality service to the customer by responding to their requests promptly, efficiently,

and courteously during check-in, check-out, and throughout stay.
- Registers, processes, and greets customer promptly, welcoming him/her to the hotel.
- Assist in pre-registration and blocking reservations
- Confirming, at check-in, the method of payment and at check-out, that full payment has been made.
- Make room moves where appropriate and providing room tours upon request.
- Arranges for special services requested by the customer.
- Arranges fulfillment of customer services by working with housekeeping, reservations.
- Stays current with developments in the hotel by reviewing the communication log book each

shift; updates log book for next shift.
- Stay up-to date on room rates, packages, discounts, road directions, major attractions and common local destinations as well as services and facilities’ hours of operation
- Minimizes loss of revenue by adhering to all established credit and inventory control

Procedures.
- Insures all customers establish credit upon check-in.
- Improves timeliness of cash flow by adhering to all established credit and inventory control

procedures.
- Verifies all information on reservations check-in; name, address, method of payment, etc.
- Retrieves proper name and address verification and proper approval codes for cash and credit

card paying customers.
- Increases revenues by offering customers upgraded rooms and promoting hotel amenities and

outlets.
- An open line of communication with the Housekeeping and Maintenance Team.
- Maintains a favorable working relationship with all other company employees to foster and

promote a cooperative and harmonious working environment.
- Notify housekeeping of late departures, early arrival, special requests and day rooms Report any unusual occurrences or requests to your Team Leader or Guest Services Manager
- Maintain the orderliness and cleanliness of the Front Desk and Heart of House. Monitor the neatness of the lobby.

JOB REQUIREMENTS:

- Flexibility with working overnight shifts on weekdays, weekends and holidays.
- Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment
- Previous Hotel experience is ideal
- Excellent interpersonal skills /Customer focused and detail oriented.
- Organizational skills, ability to multi-task with strong analytical and problem solving skills.
- Professionalism and reliability.
- Excellent communications skills
- Excellent attention to detail
- Knowledge of computers and cash handling experience an asset
- Professional attitude and appearance
- Must be a team player
- High school graduate, Post-secondary studies/diploma an asset.

**Job Types**: Full-time, Permanent

Pay: $21.68 per hour

Additional pay:

- Bonus pay
- Tips

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)
- Hotel Front Desk: 1 year (preferred)

Work Location: In person