Order Desk Representative

1 week ago

Woodbridge, Canada Jan K Overweel Ltd Full time

**Current Job Title**:
**Order Desk Representative**

**Reports To**:
Customer Service Supervisor

**Date Approved**:
August 2020

**Prepared By**:
Human Resources Manager

**Approved By**:
Human Resources/Management

**Job Summary**

Reporting to Customer Service Supervisor, Order Desk Representative is responsible for the processing of all orders related to the Warehouse as well as providing administrative support and general clerical/phone duties for the Warehouse.

**Primary Responsibilities**
- Responsible for all Order Desk and Customer Service-related duties including enter orders and create pick ticket and work order.
- Verify and confirm pricing of items before processing orders. Generate invoices and produce documents related to shipment of orders. Ensure back orders are maintained and processed in a timely manner.
- Print invoices for Warehouse and drivers every afternoon. Create batches at the end of each day. Resolve any discrepancies regarding invoices.
- Liaise with Sales Representatives regarding any issues pertaining to their Customers’ Orders.
- Assist Customers on the phone with regards to inquiries regarding the status of their orders or in regard to any other product-related questions.
- Assist with BRC procedures. Log for deliveries daily.
- Match BOL’s to shipping documents weekly and handle all POD requests.
- Provide general administrative support to the Warehouse including answering the phone, filing, faxing and other clerical duties.
- Perform other duties as assigned by the Customer Service Supervisor/Designate.

**Required Qualifications**
- Post Secondary Education; University Degree or College Diploma
- Minimum of (2) years customer service experience, preferably in the food industry.
- Ability to work in a fast-paced environment with mínimal supervision.
- Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas.
- Positive attitude and dependable with strong initiative and the ability to work both independently and in a team -oriented atmosphere.
- Open minded, eager and willing to constantly learn and improve oneself.

**Proficiency in the Following Computer Skills**
- Strong skills and ability to easily navigate the internet/intranet environment.
- Ability to learn new software quickly and willingness to continuously develop technology skills.

**Physical Requirements**
- Frequent data entry, receiving/returning phone calls, sending/receiving information, etc.
- Sitting or standing for extended periods of time.
- Demonstrates good and safe work habits and have a clean working environment.
- Ensures full compliance with Health & Safety regulations and JKO’s policies and procedures.

Employee Name _(Please print)_ Employee Signature Date

**Job Types**: Full-time, Contract
Contract length: 12 months

Schedule:

- 8 hour shift

COVID-19 considerations:
Personal Protective equipment such as; disposable gloves and masks and disinfectant cleaning products are available for all employees.

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Microsoft Excel: 2 years (preferred)

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