Service Delivery Coordinator

Are you passionate about safety and security and seeking opportunities to become a part of the exciting, hard-working, and growing team of security professionals?

JOB SUMMARY - What will you do?

Under general supervision of and reporting into the Service Delivery Manager, the Service Delivery Coordinator is responsible for supporting the day-to-day operations of the Crossing Guard division., concerns or complaint as well as to assist with implementation, coordination and maintenance of an effective and comprehensive crossing guard program.

**Specific Duties**
- Be the first point of contact for dealing with staff complaints or concerns.
- Work with Operations Support Team to ensure proper coverage of all crosswalks.
- Assisting with ongoing investigations and supporting the Service Delivery Manager and Operations Manager assigned to Crossing Guard Division.
- Reviews daily security reports and takes appropriate action and/or follow up to ensure incidents are properly recorded, dealt with and resolved.
- Provides statistical analysis of security inspections and manage auditing as required.
- Enforce operations policies and procedures in a fair and impartial manner.
- Make recommendations for improvement to increase the effectiveness of the service delivery of the overall crossing guard program.
- Closely work with the Operations Support Team to create/adjust schedules to ensure contractually obligated services are met.
- Participate in townhall meetings on a regular basis, note taking and work with the department to provide an action plan for process improvement.
- Perform other administrative duties as required

**EDUCATION, SKILLS & EXPERIENCE - What you will bring?**
- Excellent written and verbal communication skills.
- Excellent analytical skills
- Previous security experience is preferred.
- Must be self-starting and results oriented.
- Ability to prioritize and balance conflicting tasks.
- Identify gaps and deficiencies to develop solutions.
- Strong interpersonal skills and demonstrated ability to build teamwork and strong business relationships.
- Demonstrated ability in preparing and maintaining clear, concise, and legible security reports and detailed records.
- Articulate, professional and able to communicate in clear, positive manner with clients and staff
- Must be able to complete police vulnerable check.

Why become a part of Synergy family?

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

**Perks we offer**:

- We are all about our people and we show it
- Competitive pay and comprehensive benefits
- Responsive management team
- We offer industry leading training programs at no cost.
- Accommodate to your flexible schedules.
- Continuous coaching and support
- Promote diversity through employee engagement
- Provide growth and development opportunities

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Language training provided
- Life insurance
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-12-13
Expected start date: 2024-12-23