Works Control/planning Manager

Position Description:
Serco Canada Inc. is looking for a Works Control/Planning manager in Moose Jaw, Saskatchewan. The successful individual will be responsible to Provide, verify and extrapolate data to ensure compliance with the Statement of Work (SOW) via the integration of data to capture productivity and efficiency measures through the production of Productivity Analysis, Variation in Quantity, Aged Work Order, Annual Inspection Schedules and Summary Reports, and other documents, as required. This responsibility is accomplished through; Development of integrated operational analyses, projections, reports, and presentations. Creating and analysing monthly, quarterly, and annual reports to ensure operational information has been recorded accurately.

Responsibilities include:

- Responsible to ensure work planning meets all SOW requirements, is efficient, coordinated, and cost effective via the development and maintenance of exceptional communications with Managers, Supervisors, Supply, other departments, and customers.
- Evaluate and recommend changes to workflow processes, maintenance procedures, and equipment usage to enhance equipment life expectancy, reduce operating costs, and improve customer service levels.
- Prioritize, estimate, and allocate other assigned work services, ensuring compliance with all SOW and customer requirements.
- Liaise with customers to confirm work requirements, establish priorities and communicate status of work orders.
- Plan the forward workload to assess seasonal peak staffing requirements.
- Review work orders daily to ensure updates/new information is captured, identify variations from estimates, and work with Supervisors to validate work order entries. Prior to closure, ensure accuracy of all captured data associated with work order.
- Track projects to ensure they are completed within established budgets and schedules.
- For work allocation purposes, ensure staffing availability information is current and up to date within the organization.
- Monitor and report KPI's and other reporting and deliverables for scheduling and planning activities.
- Co-ordinate with work execution leaders to control work scopes and minimize scope creep (scheduling compliance).

When required, other duties include but not limited to:

- Responsible to coordinate section’s work in support of managing all Service Request (SRs).
- Works very closely with the Program Manager to ensure all timelines/deliverables are met; if overruns expected, proactively communicates new information to Program Manager and helps to develop and implement a mitigation strategy.
- Attends pre-job meetings and Lessons Learned meetings organized by the Project Manager
- Assists in ensuring project stays on track meeting budget, timelines, labour, and materials projections
- Act as main point of contact for all customer and Serco inquiries
- Responsible to work with other sections to coordinate the work between departments to complete project’s overall goal, includes the scheduling of staff and equipment
- Working with the Program Manager, ensure all work orders associated with project are accurate and closed in a timely manner to allow for efficient billing and payment.
- Proactively plan, organize, and schedule work assignments for all trades taking into consideration performance metrics and operational requirements.
- Review and perform analysis on Preventative Maintenance Inspection program to ensure compliance with the SOW facility/system inspection frequency and 15 Wing fixed asset inventory.
- Review individual contract lines to monitor fluctuations from the average values indicated in the estimated quantities of work performed.
- Manage and audit the tracking and verification of all work activities in the aged work order report.
- Review work orders to verify the following information: Account Code, SOW Line Item, Cost, materials etc
- In a timely manner, conduct work order history analysis to track/predict seasonal trends, utilize data, in conjunction with the applicable Dept. Managers to schedule tasks and ensure maximum utilization of staff/resources.

Qualifications:

- Either: Possession of a valid SK Journeyperson certificate in a related Trade with ten years’ experience; or P TECH, CET, CTech or completion of a technology diploma program; or recognized planning/scheduling certificate program with five years’ relevant experience; or extensive experience in planning/project management.
- Certified Engineering Technologist background with extensive and proven experience in data systems management.
- Minimum of three years managerial/supervisory experience.
- Possession of a valid Class 5 SK Driver’s license.
- Ability to obtain and maintain Reliability clearance is required and must be able to pass Criminal Record Check (CPIC).
- Excellent computer skills (word processing, spreadsheets and databases) and understanding of mobile device technology.
- Microsoft Project and Access skills an asset.