Customer Service Representative

_**TO BE CONSIDERED FOR THIS ROLE, PLEASE COMPLETE A QUICK PERSONALITY ASSESSMENT. SEE THE LINK BELOW. THIS WILL HELP US TO GET TO KNOW YOU BETTER.**_

**A.C Lighting (part of the A.C. Americas group of companies)** is world-class manufacturer/distributor of lighting and associated rigging and video technologies for the theater, film, television, worship, exhibition and commercial markets in North America.

Our next Customer Service Representative enjoys working in a fast-paced environment, enjoying variety in tasks. They are proactive, not waiting for things to come to them.

We are actively pursuing an amiable, conscientious go-getter to join our Customer Service team to support US and Canadian sales representatives and ultimately our clients. With your meticulous nature, you will actively process quotes, sales orders, and purchase orders on top of ensuring day-to day client requirements are met.

Ultimately keeping our sales team free to go after new business and keep clients happy will be your secret to success. If you like helping others and are accountable for your actions with a drive to do deliver results, we cannot wait to hear from you

**Why Work for AC Americas?**

We offer you a challenging job in a fast-growing company with a well-known reputation in the worldwide entertainment industry. You’ll get the feeling that everyone around you is pulling together to get things done, whether you’re working in the office or in the warehouse. We wouldn’t be where we are today without our people. As one of the largest single-source suppliers of leading-edge technologies and high-quality solutions, we are excited about the future of the company, and we want you to be part of our success story. We encourage your opportunities for career growth and develop your talents. We also offer a competitive salary, comprehensive benefits, and a bunch of fun colleagues.

**Essential Functions / Major Responsibilities**:

- Support sales process with full cycle coordination (quote to invoice), for USA and Canadian Sale Reps.
- Order processing (end to end) of Client orders, including shipping from local distribution center, 3PL distribution center and coordination of Purchase Orders for drop shipments, and custom orders and stock orders.
- Verify order, part, shipment and billing accuracy.
- Coordinating shipping and tracking of orders in North America.
- Return order processing.
- Maintain current client information.
- Work and communicate with our internal teams (Purchasing, Accounting, Sales, Service and Shipping).

**What we're looking for**:

- _**A Great Attitude**_
- 2-5 years of related experience in Sales Process Support, order entry, customer service and client relationships.
- Computer proficiency, MS Office (Word, Excel, Outlook), ERP, CRM and database concepts.
- Professional communication skills (internal and external clients).
- Excellent organizational skills.
- Detail-oriented and able to multitask, prioritize and meet tight deadlines.
- Thrive in a fast-paced environment.

**Nice to have**
- Procurement/Supply Chain experience.
- Bilingual (English/Spanish).
- **TO BE CONSIDERED FOR THIS ROLE, PLEASE COMPLETE A QUICK PERSONALITY ASSESSMENT. SEE THE LINK BELOW. THIS WILL HELP US TO GET TO KNOW YOU BETTER.**_

**AC Lighting** is a respectful, caring and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. Applicants need to make their requirements known when contacted or alternatively you may contact Human Resources.'
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Work Remotely
- No

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mississauga, ON L5A 2W4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally eligible to work in Canada?
- Will you now or in the future require visa sponsorship to continue working in Canada?
- Do you have experience dealing with ground/express and international shipments?

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- order processing: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person