Aftermarket Manager, Hydraulic Shovels
3 days ago
Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
The Aftermarket Manager, Hydraulic Shovels (HMS) & Drills is responsible for the Aftermarket Product Management. The role prioritizes strategic planning and providing direct commercial support to customer facing teams through Creating the Product Roadmap while engaging with internal and external stakeholders.
You will lead Collecting Voice of Customer and Dealer to shape Go-To-Market strategies to developing commercially viable product offerings to support the HMS and Drills growth plans.
You will facilitate and evaluate exchange and repair and return pricing analyzing process issues and streamlining process to effect efficiencies and lower cost to serve for customers.
You will participate in New product roll outs and in marketing activities to train and develop the sales strengths of Product Support Sales Reps. You will provide technical expertise and guidance to sales teams as required.
**Job Description**:
- Work in conjunction with site Product Support and Account Management to develop commercial marketing, customer events and product training programs that leverage the to achieve annual sales objectives and market share results.
- Work with internal groups e.g. supply chain, service operations, technical services and finance.
- Serve as a liaison with Finning’s suppliers for assigned products e.g. Caterpillar, OEM Remanufacturing, Raptor etc..
- Nurture existing supplier relationships and search for new partnerships that broaden Finning’s customer solution portfolio.
- Participate in industry association events and Caterpillar dealer advisory groups as applicable
Education and Experience:
- 5 to 10 years relevant industry experience
- Sales and (or) Marketing experience an asset
- Technical experience in a related field
- Customer centric approach to the business
- Commercial & business acumen
- Highly motivated employee who can work independently, think strategically and deliver on a plan
- Leadership, coaching, mentoring and influencing skills
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