Team Leader of Special Family Support

**Team Leader of Special Family Support (SFS)**:
KSCS is seeking an experienced and responsible individual to join our team as the Team Leader of Special Family Support, providing support in a trauma-informed, culturally sensitive approach while promoting resilience and well-being in the Kahnawà:ke community. Under the guidance and support of the Manager of Assisted Living Services, the Team Leader of Special Family Support (SFS) is responsible to ensure the implementation and management of the Special Family Support Program. Plays a critical role in creating a supportive, compassionate, and inclusive work environment where employees feel valued, respected, empowered and have the tools and support to succeed.
- Department:

- Assisted Living Services
- Duration:

- Indefinite full-time position, with a 6-month probationary period.
- Salary:

- Starting at $37.06/hour.
- Schedule:

- 35 hrs/week; must be willing to work flexible hours as necessary

**Description**:
Under the guidance and support of the Manager of Assisted Living Services, the Team Leader of Special Family Support (SFS) is responsible to ensure the implementation and management of the Special Family Support Program. Plays a critical role in creating a supportive, compassionate, and inclusive work environment where employees feel valued, respected, empowered and have the tools and support to succeed. Decisions based on significant analysis and interpretation within policy. Modifies methods, techniques and procedures to achieve results. Has full autonomy to deliver to predefined accountabilities. Technical output is trusted as accurate and sound. Through trauma sensitive approaches and a commitment to legal integrity, this position helps to foster an organizational culture that prioritizes trust, respect, and well-being, while upholding the organization's goals of compliance, equity, and creating a positive, resilient workplace for all.

**Responsibilities**:
Oversees the SFS Program Development:

- Prepares and develops yearly SFS Program and strategic planning.
- Prepares and submits contract requests and makes recommendations for contract renewals.
- Implements procedures and controls to promote communication and adequate information flow within the organization.
- Coordinates program reports.
- Coordinates training/information sessions relevant to SFS Program.
- Develops and implements innovative promotional, educational and public relations strategies for the SFS Program.
- Approves, disapproves and signs all related Purchase Orders and Cash Disbursements up to $1,000.
- Assigns and reviews necessary hours regularly to ensure the assigned staff complies with the Individual Service Plan and meets with families and workers, as needed.
- Monitors the standard operating procedures for all financial matters of the SFS Program.
- Researches and prepares workshops.
- Develops and maintains a resource network to support the services and projects.
- Establishes and maintains a database on the projects carried out by the program.
- Accesses and reviews current material to ensure the programs/projects remain up to date.

Provides Client Case Management:

- Coordinates and manages proper filing for all SFS Program components including but not limited to client files, intake processes, referral processes, personnel, timesheets and correspondence.
- Coordinates intake requirements for all new clients, identifies Case Worker assigned to the client, assesses process, tools and ensures service plans and case reviews are carried out as identified case manager.
- Performs assessments and reassessments of cases that may include crisis intervention and medical emergencies.
- Evaluates service delivery and Individual Service Plans to ensure that the needs of the clients are being met.
- Plans, implements and evaluates the SFS Program components, regularly.
- Attends necessary meetings and reviews contract renewals for all SFS Program clients receiving services from outside organizations.
- Assists the staff in supporting the clients and his/her family by seeking out opportunities and accessing human resources within Kahnawà:ke or generic services: schools, health institutions, employers and other persons and organizations (i.e. lawyers, medical resources, etc.).
- Reviews, investigates and handles individuals or group complaints.
- Relays the needs assessments and special requests for additional services for clients to the Manager of ALS for approval.
- Prepares and forwards reports and recommendations.
- Networks and communicates regularly with the client as it pertains to planned activities

Provides Supervisory Duties for Special Family Support Services:

- Provides direction and guidance to the team in relation to KSCS Strategic Framework and Community Wellness Plan.
- Provides leadership and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws by the following:

- Recruiting appropriate staff.
- Addres