Systems Trainer

7 days ago

Edmonton, Canada WITTEN LLP Full time

**WITTEN LLP** is currently seeking a Systems Trainer. We offer competitive compensation, excellent benefits, and a friendly, inclusive, team-oriented environment.

**Responsibilities**:

- Research, develop and maintain in-depth knowledge of all the firm’s mission-critical software.
- Collaborate with IT to set up, configure, and test all necessary software programs for onboarding new hires.
- Identify, develop and deliver thorough position-specific systems training to new hires.
- Develop tailored, logical, thoughtful, and skill-building training materials, physical or virtual, as requested.
- Create and maintain comprehensive, user-friendly learning center materials.
- Providing individual and group in-house training on programs as needed.
- Identifying and maximize software capabilities to end users.
- Identifying advancements or updates to improve workflow and efficiency.
- Communicate, train and test on software deployments, upgrades and cyber-security.
- Respond and provide on-demand user support to resolve issues in a timely manner.
- Researching new technology and software advancements and provide recommendations.
- Maintain relationships with software customer support teams where applicable.

**Skills and Abilities**:

- Superior interpersonal skills in working with firm members to identify and resolve technical issues.
- Highly skilled in planning and executing learning and development programs.
- Excellent analytic skills
- Strong time management skills
- Must be comfortable and confident in public speaking to groups of various sizes
- Solid working knowledge of desktop and portable devices, including mobile phones, laptops, notebooks.

**Experience and knowledge**:

- Solid knowledge in key Microsoft Office Suite, Adobe (Acrobat, Pro and Reader)
- Familiarity with iManage, Acumin, and Everlaw is an asset
- Education or equivalent experience in teaching, coaching, adult education or instructional design is an asset
- 5+ years of experience in a similar role or adjacent industry

**WITTEN LLP** is committed to equity, diversity, and inclusion in all employment processes. A variety of policies are in place to achieve a workplace free from discriminatory practices, including our Maternity and Parental Leave, Respectful Workplace, Paid Bereavement Leave, Unpaid Protected Job Leave, Sick Leave and Diversity and Equity Policies.

**Job Types**: Full-time, Permanent

Pay: $85,000.00-$95,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

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