Operations Lead

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

The Venue Operations department of the award-winning Vancouver Convention Centre (VCC) is currently looking for an Operations Lead position within our Guest Services Operations Centre (GSOC). Reporting to the Manager, Venue Operations, the Operations Lead works closely with Operations Managers to support the oversight of the GSOC department, a high-volume, 24/7/365, operations centre.
GSOC acts as the communications and operations hub of the building, ensuring requests are dispatched, logged, and executed in a timely and professional manner. The Operations Lead will be responsible for executing operational and event delivery priorities such as operational levels, access control, signage, deliveries, shipping & receiving, public safety, and security as well as playing a critical role in emergency response and ensuring deployment of safety and security resources.

**WORKING HOURS**:

- This role operates on a compressed work week of four days. Shifts are scheduled Sun-Wed or Wed-Sat and hours of work vary between 0700 - 1600 hours; 1500 - 2400 hours and 2300 - 0800 hours.

**PAY RANGE**:

- $ 29 an hour depending upon experience
- Premium rate for overnight shift
- Overtime eligible

**BENEFITS**:

- Excellent health benefits and a strong pension plan
- 16 days (for a four-day week) of paid vacation leave per year (pro-rated in the first year) plus 2 personal days
- Employee and Family Assistance Program
- Free gym access
- Career Growth

**WHAT YOU WILL DO**:

- Oversee the safety & security of the building and surrounding area, including monitoring any suspicious or forbidden activities and deploying security and/or VPD as required.
- Provide support to the Operations Manager in executing facility and event related activations.
- Ensure accuracy and compliance regarding access control, signage, deliveries, shipping & receiving, public safety, and security.
- Investigate incidents, write subsequent reports, and distribute reports accordingly.
- Play a critical role as Site Liaison in emergency response as support to the Incident Commander during emergency response including acting in a back-up capacity if required.
- Ensure operational levels are set including signage, access, lighting, elevators & escalators.
- Support the management of the security provider, proving leadership to staff in the absence of security management and auditing and reporting on deployments to ensure missed positions are covered and documented accordingly.
- Manage delivery system including responding to inquiries, dispatching resources to retrieve packages, ensuring entry guidelines are followed, and ensuring items are logged.
- Manage east & west event cages, ensuring categorizing and tracking protocols are in place and that event pick-ups are completed.
- Conduct post-event inspections as move-outs take place, including ensuring spaces are clear and ready for the next event and following up on event leftovers or conversion issues.
- Ensure back of house areas are kept clear, including coordinating with suppliers to have items removed from corridors and determining which items are to be disposed of.
- Ensure enforcement of safety regulations including emergency exiting pathways, implementing safety zones, enforcing maximum capacities, use of PPE, age regulations, and ensuring that clients & suppliers are familiar with the safety, security, and emergency measures.
- Monitor building integrity and condition including damage to fit and finish, operation of doors and hardware, exterior surface damage, and pest infestations and reporting via Facility Services Request.
- Enforce on-site parking regulations for clients, suppliers & staff.
- Liaise with client and supplier contacts during mínimal event periods for each event ensuring execution as planned.
- Maintain a detailed and published log of activities during each shift.
- Manage the high-value lost and found items stored in the GSOC safe.
- Train staff as needed including enabling cross-training opportunities for depth in coverage.
- Maintain current knowledge on all daily venue operations to provide operational service excellence to all stakeholders including identifying process improvements and policy updates.
- Participate in department and pre & post event planning meetings as required.

**WHAT YOU WILL BRING**:

- Post-secondary certificate or diploma in security and/or event operations is preferred.
- Valid BC Security Worker License with a Security Guard license type is an asset.
- Completion of Incident Command Levels 100 and 200 or equivalent is an asset.
- 3-5 years of event industry, venue operations, public safety and emergency response is preferred.
- Basic knowledge of the event industry, venue operations, and procedures across multiple departments and buil