Front Desk Supervisor

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Why Work With Us?
**Employee Housing**: We offer housing to help you settle in.
**Career Growth**: Learn new skills and move up in your job.
**Great Team**: Work with people from all over the world.
**Many Perks**: Discounts, events, benefits to make your life outside of work better.
**Fun and Adventure**: Live and work in a beautiful place with many outdoor activities.
**Diverse and Inclusive Team**: Join a global team that values diversity and inclusion.
**Duties and Responsibilities**:

- Supervise Front Desk operations during your assigned shift to a consistently high standard.
- Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable;
- Assist with the training, coaching and development of team membersby motivating and leading front office colleagues.
- Responsible for the smooth transition of shifts, ensuring that there is adequate communication of the daily operation between employees and shifts.
- Ensure that all financial transactions are processed correctly, and monitor that proper procedures are being followed and necessary tasks are completed properly by front desk agents.
- Represent BCP in such a manner as to enhance the reputation of the company and to nurture ‘Caribou’ culture throughout all aspects of operations.
- Manage, resolve or escalate any and all Guest complaints in a friendly and professional manner to the standard of the BCP.
- Answer all in-coming phone calls in a professional manner to the standard set by BCP.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests;Present statement(s) of charges to departing guests and receive payment(s).
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Additional duties may be assigned to help meet guest and business needs.

**Skills and Experience**:

- Previous Front Desk experience is an asset.
- Self-motivator with outgoing personality and commitment to providing a high level of guest service.
- Excellent written and verbal communication skills and numerical proficiency.
- Ability to work a flexible schedule including weekends and holidays.
- Prior experience in a customer focused role is an asset.
- The ability to motivate and lead employees in a busy, fast-pace and high-quality environment.
- Strong attention to detail and ability to prioritize between tasks.
- Experience in a Front Desk role is an asset, preferably at a supervisory level.
- Experience using a hospitality property management system is an asset.

BCP provides the best perks and benefits in town that are designed to enhance your life in Banff. While the full list of benefits is available here, here are a few highlights that our employees love:

- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of our restaurants and cafes
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe passes, discounted golf membership and fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. As a signatory to the Bow Valley Workplace Inclusion Charter, we are committed to building a diverse, equitable, and inclusive team. We strive to eliminate barriers for applicants and team members from equity-seeking groups.