Associate Registrar, Student Serv

-MITT is a post-secondary institute offering industry-driven, student-focused education in the areas of applied business, design and manufacturing technology, health care, human services, information communication technology, and skilled trades. We provide affordable, timely, skills-based education for learners seeking career entry as well as those looking to acquire relevant, in-demand competencies at any point in life.

**Associate Registrar, Student Services and Information**

**Start Date: As Soon As Possible**

**Salary Range: $79,241.65 to $107,209.30**

**Location: 7 Fultz Campus**

**Monday to Friday, 8:30 am to 4:30 pm (35 hours/week)**

The Associate Registrar, Student Services and Information is responsible for the implementation and enhancement of student facing service delivery and dissemination of student information and communications. The incumbent provides strategic direction and oversight in the research, planning, development and administration of best practice procedures, business processes and information that ensures consistent, fair and equitable service to students, in support of the institution’s strategic enrolment goals. Considering MITT’s unique hybrid nature, this strategic direction and oversight extends to post-secondary and post-graduate programs along with secondary programs, English language programs and industry training and continuing education programs. The Associate Registrar, Student Services and Information provides leadership to the service delivery and information team, and collaborates closely with the Registrar and other Associate Registrars, striving together to achieve an exceptional student experience that is engaging, consistent, transparent, inclusive, and responsive across the breadth of Registrar’s Office areas of responsibility, in accordance with MITT’s strategic and academic plans.
**Responsibilities include but are not limited to**:
Leadership and Strategic Development
- Leads, manages and supervises personnel and completes all administrative functions for staff (i.e., talent management; performance management, which includes annual reviews/discipline; training and professional development; and time management).
- Establishes objectives for the team, communicates those objectives to staff, monitors progress and plans for continuous improvement.
- Establishes department goals, targets, and strategies with the overall goal of continuous improvement.
- Monitors staffing, operational resources, and staff development needs and advises the Registrar on the necessary resources to ensure compliance and for the effective operations of the Registrar’s Office.
- Collaborates with the Registrar on budgeting and financial reporting processes for the Registrar’s Office.
- Supports the development, implementation and evaluation of overall vision, strategy, and operational plans within the Registrar’s Office in support of MITT’s strategic, academic, and enhanced student experience plans. Identifies systemic issues for consideration and improvement and opportunities for strategic change.
- Monitors trends and best practices within post-secondary education provincially, nationally, and internationally; interprets external drivers that influence MITT and the Registrar’s Office. Ensures that the Registrar’s Office continually improves and enhances its services accordingly.
- Advises the Registrar on matters associated with risk management for the Registrar’s Office including emergency response and business continuity.
- Participates on internal and external committees.

Student Service Delivery and Information
- Provides leadership across multiple campuses in planning, directing, and overseeing the student customer service and information portfolios in support of the college’s overall enrolment goals.
- Ensures the effective delivery of service from prospect to applicant to student to graduate in a manner that supports evolving student, staff, faculty, and other client demographics and reflects students’ preferences and expectations balanced with policies, best practices, and strategic priorities.
- Ensures the timely dissemination and effectiveness of all Registrar’s Office initiated student communications, from prospect to graduation, including but not limited to student onboarding information, communication of important academic dates, deadlines, and policies, and urgent/emergency student notifications.
- Collaborates with other student-facing departments and external relations to ensure the accuracy and support the dissemination of student-facing information on MITT’s website, student portal, recruitment materials, and other information available to students and the public.
- Collaborates with finance, academic operations and other Registrar's Office departments in the implementation and dissemination of tuition and fee information and related changes.
- Ensures effective support for MITT’s collection and recording of tuition and fee pay