Guest Services Agent

3 days ago

Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway.

BASIC FUNCTION:
The duties of GSA include, but are not limited to the following;
1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc)

2. Handles incoming calls for room reservations when Reservations department is closed

3. Handles guest check ins/check outs

4. Responds quickly to guest requests/concerns in a friendly and professional manner at all times, follows up to ensure guest satisfaction

5. Corrects any rate discrepancies and ensures that room charges are posted to guest accounts correctly in a timely manner

6. Prints folios as requested by different departments and/or guests

7. Verifies that charges have been processed properly

8. Maintains cashier float as supplied

9. Efficiently prepares cash deposits and reports shortages and overages on daily basis

10. Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request and/or provide information

11. Makes daily notations in Log Books and follows up as required

12. Cross trained to work in Club Lounge as/when required.

13. Develops and maintains a thorough knowledge of our hotel facilities and features

14. Provides a professional image at all times through appearance and behaviour

15. Understands and follows property standards.

16. Must be able to assist the concierge for baggage handling

17. Other duties as may be assigned by the Front Office Supervisor, Front Office Manager, Director of Rooms Division and/or General Manager

Physical Demands; Required to stand for long periods of time, using computer, calculators.

Qualifications:
1. Must be flexible with availability for scheduling to include, AM shifts (7am - 3:30pm), mid-shifts and PM (3pm - 11:30pm) shifts when required.

2. Must have availability for weekend scheduling (Saturday and Sunday).

3. Must have valid SmartServe certification

4. Knowledge of Galaxy Lightspeed and/or Opera an asset

5. Must have ability to handle fast paced, multi-tasking, stressful environment

6. Must have excellent communication, customer service and interpersonal skills

7. Must have completed minimum Secondary School Certificate

9. Previous computerized hotel and/or front desk experience an asset

10. Must be able to work with mínimal or no supervision.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 - 40 per week

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Are you flexible to work a variety of shifts : 7am start / mid shifts / 3pm - 11:30pm
- Have you completed a post secondary hospitality/tourism program?
- Are you available to work both Saturday and Sunday?

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

  • Guest Services Agent

    2 days ago

    Richmond, Canada Accent Inns Inc. Full time

    **Are You the Duck We are Looking For? Take a gander at this post...** Accent Inns, the hotel with a rubber duck in every room, is searching for a **Guest Services Agent **to join our flock of totally unique and fun-loving individuals at our** Richmond **location. We’re a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one...

  • Guest Service Agent

    3 days ago

    Richmond, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Insurance Service Manager- Desjardins Agent Team Member

    2 weeks ago

    Richmond Hill, Canada Daniel Battaglia - Desjardins Agent Intern Full time

    **Insurance Service Representative - Desjardins Agent Team Member** Location: Richmond Hill Type: Full Time Are you someone who takes pride in delivering exceptional service, even under pressure? Whether you've worked in hospitality, automotive service, or another customer-facing role, your ability to care for people and solve problems makes you a perfect...

  • Night Auditor/guest Service Agent

    2 days ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    **RESPONSIBILITIES**: - Process all guest check-ins, check-outs, room assignments and room changes according to brand standards - Process and secures all payments, cash, and related transactions with accuracy and integrity including but not limited to activate/reissue room keys, vouchers, reconciling and so on - Verify and adjust billing for guests as...

  • Guest Services Agent Part Time

    6 days ago

    Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

    Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...

  • Night Auditor

    2 days ago

    Richmond Hill, Canada Holiday Inn Express & Suites Toronto-Markham Full time

    **About us** Holiday Inn Express & Suites Toronto-Markham Located on Hwy 7 and Leslie, Richmond Hill, ON We are looking for a motivated individual, able to work Night Audit - Friday and Saturday overnight at the Holiday Inn Express Toronto Markham, located at Hwy 7 and Leslie. Maintain a positive attitude and good communication, maintain excellent...

  • Night Auditor

    1 week ago

    Richmond Hill, Canada Holiday Inn Express & Suites Toronto-Markham Full time

    **About us** Holiday Inn Express & Suites Toronto-Markham Located on Hwy 7 and Leslie, Richmond Hill, ON We are looking for a motivated individual, able to work Night Audit - Sunday Thru Thursday overnight at the Holiday Inn Express Toronto Markham, located at Hwy 7 and Leslie. Maintain a positive attitude and good communication, maintain excellent...

  • Guest Service Agent

    1 week ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    Process all guest check-ins, check-outs, room assignments and room changes - Secure payments: activate/reissue room keys - Verify and adjust billing for guests - Coordinate with Housekeeping to track room status - Operate telephone switchboard station when required - Run and check daily reports, contingency lists and credit card authorization reports -...

  • Guest Services Manager

    1 week ago

    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Front Office...

  • Guest Service Manager

    2 weeks ago

    Richmond Hill, Canada Splitsville Richmond Hill Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience **RESPONSIBILITIES** - Provide friendly and exceptional guest service - Be up to date on...