Supervisor, Facility Standards and Training

**Job Details**:
**Temporary Full Time (Non-Union)**:
**Duration**:
**Approximately 2 years, ending July 2027.**:
**Posting Status**:
**Open to external applicants and all current Town of Oakville employees**:
**Closing Date**:
**Applications for this position must be received at**oakville.ca** by no later than 11:59 pm on**August 22, 2025.**:
Within the Performance, Compliance & Service Contracts team, the Supervisor, Facility Standards and Training analyzes, develops, and monitors performance and compliance criteria for adherence and makes continuous improvements to increase compliance and operational efficiency. This position oversees the Facility Service Contracts.

**What can I expect to do in this role?**:

- Train other departments in data literacy and communication across the corporation to improve compliance to Standards.
- Oversee the Key Performance Indicator (KPI) data collection process to ensure that programs are refined based on data-driven decision-making. Align, prioritize, and monitor KPIs to optimize the internal customer's service for its end customer / clients.
- Present results, recommendations, and project status reports to the Director, Facility Services and the Corporate Services Leadership team.
- Review Customer Service Index (CSI) reports with management teams and develop action plans to address any customer issues or complaints.
- Lead efforts to address high-priority data quality issues from issue identification, through root cause analysis, to issue resolution.
- KPI Dashboard - Design quality metrics and oversight mechanisms to ensure delivery of target outcomes through the Data Governance program.
- Direct staff in the delivery of contract management services, including overseeing external vendors / contractors engaged in facility maintenance.
- Build collaborative relationships with key customers and robust communication links and liaises with client departments with respect to service delivery for quality control, issue resolution, and continuous improvement.
- Assist facility user departments in analyzing space requirements (detailed needs assessment) that contribute to planning capital projects.
- Maintain the Standards & Quality Assurance program to optimize the customer experience, drive customer traffic, and ensure that facilities are run in an efficient and safe manner.
- Develop training programs to ensure awareness of all standards.
- Research regulations and industry benchmarks for various departmental programs to ensure procedures comply with legislation and current industry trends and practices.
- Develop and administers performance measures for division programs used to monitor success of programs and staff.
- Analyze financial reports, identifies trends, and addresses discrepancies between planned and actual budgets through effective utilization of Monthly Budget Monitoring Reports.
- Assist the manager with capital forecast and operating budgets for new construction and state of good repair programs.
- Work with the Operations and Asset Management teams to develop, monitor, and improve the existing Preventative Maintenance program.
- Collaborate on cross-functional project teams with other Town staff and consultants to manage projects and build a portfolio throughout the Corporation.

**How do I qualify?**:

- Successful completion of a college diploma or bachelor’s degree in business management, Data Management or Facility Management.
- Minimum 3 years of Facility Operations experience, preferably in a supervisory role.
- Certifications in one or more related fields such as International Facility Management Association (IFMA), Building Owners and Managers Association (BOMA), Project Management Professional (PMP) and/or LEAN / Six Sigma are considered strong assets.
- Deep understanding of facility operations and industry best practices.
- Comprehensive knowledge of fundamental business practices and concepts including, but not limited to strategic planning, resource allocation, financial controls, KPI development, leadership techniques, human resource management, efficiency and process methods.
- Excellent organizational, analytical, contract administration and budgetary skills, in addition to highly proficient verbal and written communication abilities as well as project management skills.
- Strong interpersonal communication and facilitation skills required for leading teams through CI process, building relationships with clients and service providers.
- Broad base of knowledge and experience in data management, continuous improvement programs, and service delivery.
- Meeting the expectations of internal and external customers: customer service-oriented and modeling service delivery excellence.
- Excellent computer skills in MS Office Suite, particularly Excel and Access, including experience working with Excel pivot tables, macros, advanced formulas, queries, and Visual Basic (VB) code (SQL).
- Progressive supervisory experience including full-time staff