Supervisor, Inflight Service

2 weeks ago

Montréal, Canada Air Transat Full time

**Company Description** Be part of the journey**

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

The In-Flight Service Supervisor is at the heart of the operations to support the teams, to detect any problems and/or irregularities surrounding the in-flight operations and to propose visionary solutions, while keeping in mind the reality of the cabin crew members. The In-Flight Service Supervisor is fully aware of the reality surrounding daily operations and is actively involved in the continuous improvement of processes and procedures surrounding the customer and employee experience.

**Responsibilities**

The responsibilities of the in-flight service supervisor are to insure the professional development of their flight attendant team.
- Inspire confidence while developing a professional and individual connection with each of your team members;
- Proactively give recognition.
- Communicate constructive and authentic feedback to your team member, nourishing a relationship of trust;
- Accompanies and contributes to the development of their flight attendant team members so that each is motivated to reach and exceed the expected performance levels, through a constructive approach in line with the company culture;
- In collaboration with the Labour Relation Advisors, you will investigate disciplinary/administrative cases, attend meetings and take appropriate actions and measures;
- Participates in the hiring process for cabin crew members;
- Represents the employer on one or more of the organization's local committees (Health and Safety, service, uniform, etc.);
- Conducts regular and sporadic operational visits to validate compliance with Canadian Aviation Regulations, occupational health and safety along with service standards. These extensive checks may be at the gates and in-flight;
- Reviews and actions various reports (performance, attendance, expense reports, KPIs etc.) of your flight attendant team;
- Participates in the emergency response plan and supports operations and cabin crew in irregular and/or emergency situations.

**Qualifications**
- College Diploma
- Two (2) years of experience in employee management/supervision, in a unionized environment ;
- Minimum of three (3) years experience as a Flight Attendant;
- Ability and experience with Microsoft tools (Outlook, Excel, Word, Teams);
- Excellent oral and written French and English;
- Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call.
- Willingness to travel internationally using a valid Canadian passport
- Successfully complete the initial cabin crew training.
- Must be able to obtain and maintain an airport restricted area identification card

**Additional Information**
Work location : Montreal

**Employment Equity

  • Supervisor - Valet Services

    2 weeks ago

    Montréal, Canada Eminent Valet Inc. Full time

    French will follow Job Title: Supervisor - Valet Services Work Location: Montreal (In person) Expected start date: As soon as possible Eminent Valet, currently seeking a dynamic and experienced Supervisor to join our successful team. Eminent Valet has built a reputation for success becoming one of the country's largest Valet service providers that takes...

  • Service Supervisor

    2 weeks ago

    Montréal, Canada Cintas Full time

    **Requisition Number**: 205509 Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service...

  • Junior Digital Marketing Specialist

    1 week ago

    Montréal, Canada PAL Airlines Full time

    PAL Airlines grew out of a renowned flight school based in St. John’s, Newfoundland and Labrador, and has since become one of the largest independent airlines in Eastern Canada. Offering scheduled flights, air charter and air cargo service, PAL Airlines has earned a global reputation for safety, service, and reliability. In the fast-paced world of...

  • Fumigation Supervisor

    5 days ago

    Montréal, Canada Alfred H Knight Group Full time

    **FUMIGATION SUPERVISOR - AGRICULTURAL SERVICES** **WHAT IS ON OFFER** AHK has an exciting opportunity for a Fumigation Supervisor to join our Agricultural Services Department. You will be responsible for rendering to customers commodity fumigation and inspection services in a timely, safe, legal, ethical, and effective manner necessary to the customers...

  • Guest Service Supervisor

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23127234 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Route Service Supervisor- Unifirst

    4 days ago

    Montréal, QC, Canada UniFirst Full time

    Route Service Supervisor UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded...

  • Guest Service Supervisor

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23074181 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Full Time Supervisor

    1 week ago

    Montréal, Canada Coach Canada Full time

    Requirements - Administrative Management -Supervisors would be familiar with managing the administrative aspects of a department. - Interpersonal Communication Skills - As a team manager, supervisors would communicate their desires and feedback in an efficient way. This may take the form of verbal and written communication - Proficiency in both English and...

  • Warehouse Supervisor

    5 days ago

    Montréal, Canada Precision Home and Office Deliveries Full time

    Precision Home and Office Deliveries (A division of ASL Distribution Limited) is looking for a Shift Supervisor to join the team in our Oakville location to continue our rapid growth and supporting E-commerce Final mile business. **Responsibilities**: We deliver unparalleled service excellence to our customers, and our Operations Supervisors are the first...

  • Import / Export Customer Service Supervisor

    5 days ago

    Montréal, Canada CMA CGM (Canada) Inc. Full time

    CMA CGM Montreal is looking for a driven, hands-on Customer Service Supervisor who works well in a fast-paced environment. Experience in Import and/ or Export customer service is required. ** CANDIDATES MUST BE LEGALLY AUTHORISED TO WORK IN CANADA** ** DESCRIPTION** - This position is responsible for managing deadlines and expectations (turn-times) of...