Housekeeping Supervisor

2 weeks ago

Toronto, Canada Park Hyatt Toronto Full time

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose**:_to care for people so they can be their best._**

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

**Why should you work at the Park Hyatt Toronto?**

- Complimentary meal during shift
- Paid medical days and paid personal days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental benefits for you and your dependents 30 days after joining
- Tuition reimbursement program
- **2023 and 2024 Great Place to Work Certified**

**About the Role**

**The Housekeeping Supervisor supports the daily operations of the department and serves as a key liaison between the housekeeping team and housekeeping management team. Responsibilities include, but are not limited to: inspecting guest rooms to ensure they meet cleanliness and Forbes Five-Star standards, creating and distributing room assignments, verifying task completion, and managing daily reports and administrative tasks.

**Key Responsibilities**:

- Conduct daily inspections of guest arrival rooms, stayover rooms, and public areas to ensure cleanliness and maintenance meet established standards and align with Forbes Five-Star expectations
- Supervise and direct the day-to-day activities of housekeeping colleagues
- Ensure adherence to quality standards through routine and deep-clean inspections
- Distribute and monitor daily room assignments and task completion
- Address guest concerns related to housekeeping services or equipment promptly and professionally
- Report maintenance issues and ensure timely logging in the maintenance system
- Support the team with ongoing communication, training, and feedback to uphold luxury service standards
- Perform all other duties as assigned

**Qualifications**:

- Minimum 1 year of experience in a Housekeeping Supervisor role
- Strong service-focused personality is essential
- Highly motivated, quality-driven, and able to work a flexible schedule
- Detail-oriented with the ability to manage multiple tasks effectively
- Leads by example and demonstrates a strong sense of responsibility
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and other basic computer skills
- Excellent verbal and written communication skills
- Experience in a unionized environment is considered an asset

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

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