Supervisor, Housekeeping

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
Reporting to the Manager, Guest Services - Housekeeping you are jointly responsible for the overall cleanliness, detail, servicing, resources, care and maintenance of MLSE’s venues. Your general focus and responsibility is to ensure standardized training and documented systems have been established, implemented and maintained. You will nurture the positive growth of the department and its colleagues and leaders as measured by our guest experience (Elevate program), brand standards (internal and external audits) and colleague experience (Employee Engagement Survey).
- Establish goals, measurements and results for the department supervisors along with the housekeeping staff.
- Develop/update Job descriptions, Job Task Checklists and standard operating procedures for all department supervisors and housekeeping staff.
- Monitor equipment and supply usage and place orders based on departmental needs.
- Meet with various vendors to discuss all matters relating to the housekeeping department.
- Organize, implement and track all deep cleaning & job cycle projects for the facility.
- Schedules, trains, assign, reviews, and evaluate the work of assigned staff.
- Prepares and maintains required housekeeping records and reports.
- Assigning responsibility, taking corrective action, demonstrating leadership, evaluating, coaching and motivating the housekeeping supervisory team and staff.
- Supervising with facts, focusing on results, providing clear direction, and encouraging innovations.
- Oversees equipment, tags and reports deficiencies.
- Complete building inspections to ensure tasks are completed and MLSE cleaning standards are met and adherence to cleaning procedures.
- Monitor/revise as needed, departmental health & safety tools including WHMIS training programs.
- Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
- Ensure adherence to MLSE service standards and policies.
- Perform other duties as required.

**Qualifications**:

- Must state availability to work evenings / overnight / statutory holidays
- University or college degree, preferable in hospitality management
- Housekeeping management experience with thorough knowledge of modern cleaning practices and equipment an asset
- The ability to oversee, lead and manage multiple priorities/tasks
- Ability to communicate written and verbal communication skills
- Must be able to lead team-building, morale and service culture within the department
- Arena/multi-purpose facility experience preferred
- Ability to work while under pressure; meet tight deadlines
- Previous experience in a unionized work environment is beneficial
- Must be highly organized, energetic and possess the ability to get the job done
- Previous leadership experience with a large workforce
- Must be comfortable working in a crowded environment and, at times, at heights

Additional Information

We thank all applicants for their interest, however, only those selected for an interview will be contacted.