Housekeeping Supervisor

**Job Description Summary**

The Housekeeping Supervisor sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers.

The Housekeeping Supervisor is responsible for supervising and inspecting the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

**Work Environment**

Housekeeping office, guest rooms, corridors, service elevators and storerooms. Other areas as needed.

**Physical Demands**
- Must be able to exert up to 50 pounds of force occasionally, and/or 25 pounds of force. frequently or constantly to lift, carry, push, pull or otherwise move objects.

**Expected Hours of Work**
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
- Ten to twelve hour shifts sometimes required.

**Education and Experience**
- Minimum: High School Diploma or equivalent. Some college is an asset.
- 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.
- Must speak fluent English. Other languages preferred.

**Principle duties and responsibilities (Essential Functions) include**:
**Duties and Responsibilities**
- Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
- Perform desk opening duties and prepare daily room assignments
- Assist with scheduling and control daily attendance to ensure proper coverage.
- Assist with payroll programs and prepare bi-weekly payroll closing reports
- Conduct daily team meetings, attend other meetings as necessary
- Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Control expenses and minimize waste within all areas of housekeeping.
- Prepare supply inventories and ensure appropriate par levels
- Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports,, productivity reports, etc.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
- Report, turn in, and/or log all lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- Refer to attached additional job responsibilities and Health & Safety duties and responsibility
- Assist with other duties as assigned.

**Qualifications and Skills**

This job requires ability to perform the following:

- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling

Other:

- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
- Basic mathematical skills are used occasionally.
- May be required to work late afternoons, weekends, and/or holidays.

**Additional Job**Information/Anticipated**

**Pay Range**

**WHO WE ARE**

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: _To wow every guest, team member, partner & community we _operate_ in by delivering quality, value & amazing hospitality_._

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will re