Aso Billing Analyst

This role is a key member of the ASO Billing System Administration Team within Group Benefits Sponsor Financial Services. It is accountable for handling a wide variety of setups, changes, service-related work orders and the maintenance of client contracts specific to the ASO system.

**Responsibilities**
- Actively reviews all requests via work orders; monthly scheduled jobs, DGF and AIM for new setups, and changes to existing client contracts, and consistently completes all requests before the billing cycle with the highest accuracy and detail.
- Interact with business partners such as Underwriting, Client Financial Reporting, and the Service teams to resolve non-standard requests, inaccuracies, and custom requests to understand the client’s requirements.
- Resolve any billing-related issues.
- Consistently achieving established service commitments including both individual productivity/quality goals and service standards
- Other tasks/responsibilities as assigned/required.
- This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role. _

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Knowledge of Group Benefits business
- Excellent organizational skills and ability to prioritize short turnaround times.
- Strong mathematical aptitude
- Ability to work independently and in a team environment.
- Client and service-oriented, showing initiative to question processes and always looking for improvements within the department.
- Excellent oral and written communications
- Consistently meet or exceed department standards and accuracy.
- Positive influence on other members of the team

**Technical Skills**
- Financial balancing
- Intermediate spreadsheet skills - knowledge of functions and pivot table
- Data analysis
- Group Benefits administration knowledge, an asset.

**What can we offer you?**
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Montreal, Quebec

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$43,800.00 CAD - $73,000.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short