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Automotive Service Advisor
2 weeks ago
We're Hiring Nous Embauchons
Service Advisor
**Responsibilities**:
- Greet customers upon arrival to shop
- Determine reason for customer visit through verbal interview and visual assessment of vehicle
- Consult with mechanics regarding appropriate service options
- Explain all service options to customers including time and cost estimates
- Advise customers on warranty protections and other potential cost-saving service options
- Track maintenance or repair status, fill out reports on labor and cost of all services
- Perform post-service inspection with customers and answer any questions they may have
- Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
- Manage shop workflow and schedule for mechanics and technicians
Service Advisor Requirements and Qualifications
- High school diploma or equivalent required
- Knowledge of the automotive industry preferred
- Excellent interpersonal communication skills
- Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
- Compassionate and patient demeanor
- Problem-solving and critical thinking skills
- Extensive knowledge base of automotive industry and parts is ideal
**Salary**: $18.00-$23.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cornwall, ON K6J 3B8: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
