Restaurant & Retail Sales Supervisor

**About Us**

Welcome to SKYE CHASE Estate Winery, the newest jewel in the heart of St. Thomas, ON. With a fresh brand, a stunning venue, and an uncompromising commitment to exceptional wine and hospitality, we are re-imagining the winery experience. This is your chance to be part of an exciting launch, working alongside a passionate team to create a presence that sets the stage for success.

**The Role**

We're looking for a passionate individual to fulfill the role of Restaurant & Retail Sales Supervisor. This individual will play a pivotal role in delivering exceptional guest experience and overseeing day-to-day retail and food service operations.
As a key member of the SKYE CHASE Restaurant & Retail Sales team, this individual's primary role is to take the lead in ensuring smooth day-to-day operations, driving sales, and creating a warm, welcoming atmosphere for all dining and retail store visitors. The goal will be to provide an unforgettable experience for every guest, while also sharing knowledge and passion for wine.

**What You'll Do**
- Foster a customer-centric culture that prioritizes exceptional service, leaving visitors with memorable experiences and encouraging repeat visits.
- Address and resolve any team or customer issues with professionalism and positivity.
- Serve as departmental role model by performing technical and functional job duties including taking orders, serving and clearing tables, and assisting with retail transactions.
- Work with leadership to ensure that hourly associates clearly understand their job roles, responsibilities and performance expectations.
- Ensuring inventory levels are maintained at required levels.
- Monitor and positively impact cost drivers associated with your team.
- Participate in and encourage team member training, coaching and enforcement of service standards.
- Lead by example in all aspects of team leadership including ongoing self-learning about wine varietals, vineyard operations, winemaking, food & wine pairings, all our products and service developments
- Share wine knowledge with the Restaurant & Retail Sales team as well as guests in an engaging and educating manner.
- Focus on driving sales by assisting customers effectively and capitalizing on cross-selling opportunities.
- Track and manage wine, merchandise and supply inventories.
- Ensure seating volumes are effectively optimized.
- Daily cash handling ensuring preparation and balancing of daily cash floats.
- Maintaining drink and food menus ensuring they are current and in impeccable condition.
- Participation in creating and implementing operating procedures.
- Ensure all opening and closing duties are completed thoroughly.
- Maintain compliance with all Health & Safety standards.

Other Duties as Assigned
- Take on additional appropriate tasks as required.

**What We're Looking For**

Applicants should possess the following:

- Commitment to best-in-class customer experience delivery.
- Positive and professional attitude.
- Highly effective communication skills.
- Efficient and effective organizational approach ensuring consistent reliability.
- Result-oriented approach to relationship building.
- Independent reliability with effective collaborative readiness.

**Requirements**:

- Casual Fine Dining Restaurant management experience (minimum 3 years preferred).
- Retail experience at a supervisory level (minimum 3 years preferred).
- Comprehensive knowledge of fine food, wine and service.
- Knowledge of the wine industry is considered a definite asset.
- Previous technology experience with Open Table, POS, Shopify, Square, Microsoft Office
- Post-secondary degree, diploma, or certificate in related field.
- Smart Serve Certified (will be required to start in the role).
- Food Handlers Certified (will be required to start in the role).
- First Aid & CPR Certification (will be required once in the role).
- Previous cash handling and budget administration experience.
- Detail-orientated with a high degree of accuracy.
- Ability to multi-task in a fast-paced environment.
- Schedule flexibility that includes weekends, some evenings and holidays.
- Ability to lift 12kg.
- Ability to stand, sit, walk for an extended period of time or entire shift.

**Ready to Join the Fun?**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person