Manager, Client Services

6 days ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Manager, Client Services (Fleet Partnership Solutions (FPS) Manager) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are you:
- A people focused, dynamic, motivating, positive and inspiring leader?- Able to foster collaboration, teamwork and continuous learning?- Able to encourage a mindset of partnership across the business that drives customer centricity, responsiveness, and a sense of urgency?

As a Manager, Client Services (FPS Manager), you will be responsible for creating a culture of empowerment that will enhance the delivery of the highest level of customer service. You will train, motivate, develop, and support a team while promoting an atmosphere of accountability where employees have the autonomy to make decisions that solidify our customer relationships.

You will provide support to drive achievement of customer retention, penetration, and growth goals. Additionally, you will build and maintain all stakeholder relationships by proactively consulting on customer needs and managing processes to optimize the productivity of their fleets.

A Day in the Life- Training, coaching, and mentoring a team of Client aligned Partners- Responsible for ensuring goals are met/exceeded- Overseeing day-to-day activity of the team and performance- Provide on-going feedback, guidance, and coaching- Ensure effective team and account support for your teams’ client portfolio- Keep team accountable to performance KPI’s and company targets- Live and uphold Element values in every interaction- Build/maintain and foster internal relationships with all stakeholders

**Requirements**:
- BS or BA in business or related field required- Prior people leadership experience (direct employee management)- Salesforce/Service Cloud experience- Strong technical skills (Microsoft office suite of tools)- Demonstrated proficiency in utilizing metrics to manage your team

LI-Hybrid

LI-KT1

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._

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