Manager, Client Services

Overview:
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

**The Company**:
OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.

**The Position**:
We are currently seeking a **Manager Client Services**. Reporting to the Senior Manager, Client Services, the Client Services Manager will manage the overall success of a key account with OSL. With a focus on sales success, people development and operational excellence, you will collaborate with external partners and internal department heads to ensure the program exceeds revenue targets and efficient operations. As a main point of contact for one of our clients, you will have key relationships but also develop strategies to ensure OSL maintains strong connections at all levels and functions of the business.

**What you’re responsible for**:

- Own client relationship management on behalf of OSL with a key account, ensuring high levels of satisfaction and continuous engagement
- Participate in planning, budgeting, and P&L management
- Manage, mentor, and support a team of Client Services professionals, providing guidance and fostering an environment of growth and collaboration
- Establish and maintain strategic relationships with external partners, ensuring smooth collaboration and maximizing mutual growth opportunities
- Provide cross-functional leadership and support across internal teams, ensuring alignment between departments
- Work closely with executive leadership to ensure operational excellence in the program, ensuring program delivery meets company standards
- Identify areas to expand existing relationships and engagements

**To be successful and join our team**:

- Strong analytical skills
- Superior communication skills
- Experience of managing sales teams
- Ability to travel in Canada
- Detail-oriented, results-focused, problem solver
- Self-motivated, quick, and assertive
- Demonstrated ability to lead sales programs and teams
- Proven ability to work under pressure, manage numerous projects simultaneously and meet tight deadlines

**To join our team**:

- Post Secondary Degree in Sales, Marketing or related field
- 3+ years previous client account management experience
- High degree of proficiency MS Office Suite
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management and planning skills
- Strong verbal and written communication skills, including analysis, interpretation, and reasoning
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as external clients
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
- Ability to work with and influence peers and senior management

**What we offer**:

- A competitive base salary of $80-85K plus bonus and other perks
- Vacation plus additional flex days
- Comprehensive benefits
- RRSP matching program
- Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment

**The Interview Process**
- Stage 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
- Stage 2: The next step is a virtual conversation with the hiring manager.
- Stage 3: The final step is a in-person interview with the hiring manager and extended team members.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.