Product Manager

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

What You’ll Do
- Take responsibility and accountability for MobiControl Customer Cases MCMRs which flow from our customer facing teams into the Product Development organization.
- Develop strategies to improve SOTI’s efficiency at addressing MCMRs with quality and speed
- Constantly integrate feedback from stakeholders into the issue investigation and resolution process, as well as working with the rest of the Product Managers to introduce product changes to avoid future customer issues
- Organize and facilitate urgent customer issue investigation sessions, collaborating closely with customer facing staff and product development teams
- Provide efficient and timely briefings on urgent customer issues to SOTI executives
- Document and communicate requirements for new/existing products throughout the product lifecycle and take steps to improve them
- Participate in the entire product line life cycle from ideation to delivery and on-going maintenance
- Track activities using ticketing (Jira) and product planning (Aha) systems
- Work with Marketing to produce internal and customer facing product communications
- Maintain current knowledge of competitive product positioning, feature sets and messaging
- Work with the product development team as per SOTI’s processes for the design and development of new product capabilities

Experience You’ll Bring
- 2-3 years of experience in a similar role
- Excellent attention to detail, demonstrating awareness of the urgency of communication while exhibiting diplomacy during daily interactions
- Good technical knowledge of IP-related networks, architecture, design, and management as it relates to telecommunications and managed host industries
- Demonstrated understanding of software development and product life cycle
- Excellent writing, communications, customer service, and interpersonal skills
- Confidence and ability to interface professionally with a wide spectrum of customers
- Polish and professionalism in creating and delivering presentations and training sessions to a diverse set of groups, customizing messaging to suit the audience
- Ability to effectively conduct formal and informal training sessions or presentations.
- Solid multi-tasking and problem-resolution abilities
- The ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential
- Ability to prioritize and manage time effectively
- Quick learner with a desire to learn new tools and techniques
- Demonstrated ability to work independently and partner effectively within and outside your immediate team to achieve desired business results
- Experience in agile software development methodology
- MBA + Computer Science or Engineering degree a plus
- Solid understanding of the latest software technologies, trends, and strategies
- Mac OS X, Linux, and Windows Server experience a plus
- Completion of Pragmatic Marketing’s “Practical Product Management” course a plus
- This position requires some travel (must maintain a valid passport at all times)

LI-VA1
- We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at _
- ._
- Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee._