Revenue Customer Account Specialist

**Posting Number**:TC**-25-02**

**Job Type**:Temporary**Full-time, Up to 18 Months, Union**

**Salary Range**:$58,949.80 to $70,597.80 per year**

**Location**:Barrie, ON - Hybrid**(see below for more details)

**Posted**:Monday, December 16, 2024**

**Application Deadline**:**Sunday, January 5, 2025 at 11:59 pm**

**The Opportunity**

The Finance Department provides financial leadership, advice and support to the Corporation and assists with the delivery of Council’s Strategic plan through its four essential services: accounting services, corporate finance, procurement and revenue management. The department's main deliverables include the audited financial statements, coordinating the annual business plan and budget, treasury and debt management, procurement administration and support, property tax revenue management, and water and wastewater revenue management.

The Revenue Customer Account Specialist (CAS) is responsible for supporting all aspects of property taxation and water/wastewater billing, and collection tasks for the Revenue Branch. The Revenue CAS processes, maintains, and analyses pre-authorized payment programs, mortgage company payments, account adjustments, post-dated cheques, and conducts collection functions. The Revenue CAS maintains master account billing databases for property taxation and water/wastewater by following the corporation’s policies and procedures and prepares adjustments to customer accounts for approval by the Supervisor. The Revenue CAS records details on customer interactions in the property tax, and water/wastewater account profiles, including comments and actions taken for records management.

In addition, this position provides expert customer service to property owners, tenants, developers, lawyers and financial institutions, and is the first point of contact in customer escalation after the City’s Service Barrie team. The Revenue CAS responds to escalated and complex customer inquiries or concerns regarding billing, payments, services and/or account information and investigates alternative solutions to aid in decision making. The Revenue CAS acts in accordance with provincial legislation, the City’s by-laws, guidelines, and policies under the direction of the Supervisor of Revenue.

**Our Culture and Qualifications of the Job**

**Corporate Culture**:Your workplace values align with our corporate values of **_Strive, Share and Care_** and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.
- Equally important to what we do is _how_ we do it - your actions reflect our core accountabilities of **_Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, _**and **_Service Excellence, _**which define how we work together to succeed.

**Education**(degree/diploma/certifications)
- Two (2) year College Diploma, preferably in Business, Accounting or Office Administration; **and**:

- Eligibility for and willingness to obtain the Municipal Tax Administration Program (MTAP) through the Ontario Municipal Tax Revenue Association (OMTRA) (3 units); **and/or**:

- Eligibility for and willingness to obtain the Municipal Administration Program (MAP) through the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) (4 units)
- Position Equivalency Code: C

**Experience**
- Two (2) years of experience performing the major responsibilities of the position, within an office, accounts receivable and/or billing environment
- Property tax and utility billing experience considered an asset

**Knowledge/Skill/Ability**
- Basic knowledge of accounting principles and practices and proficiency in mathematics
- Working knowledge of the Assessment Act and Municipal Act, as well as working knowledge of the follwing:

- Public administration, municipal finance, and property taxation principles and practices
- Municipal Property Assessment Corporation (MPAC) and Municipal Connect
- Municipal utility billing, collection, and customer service practices
- Knowledgeable in the use of general office equipment, standard office software and property tax, water and wastewater billing software
- Proficient in the use of Microsoft Office Suite software (Excel, Outlook, PowerPoint, and Word)
- Demonstrated ability to:

- work effectively as part of a team
- maintain discretion and confidentiality of information
- prioritize and manage multiple tasks
- Advanced interpersonal and customer service skills with the ability to interact effectively with all municipal staff, residents, and other agencies
- Strong analytical skills, attention to detail, data-entry, retrieval, and keyboarding skills
- Intermediate oral and written communication, organization, and problem-solving skills

**Conditions of Employment**
- Satisfactory Criminal Record Check*
- Please note that this is a requirement for any new employees to the City of Barrie in accordance with the **Police Record Check Policy**. Existin