Customer Experience

**This Is Not a Typical Customer Service Job**:
At Canadoor Garage Doors, our Customer Experience & Booking Specialists are the front line of the business. You are the first voice our customers hear and the person responsible for turning calls and online leads into booked work.

This role is built for someone who values structure, accountability, and results and wants to be rewarded for doing excellent work.

If you’re looking for a low-responsibility, “just answer the phone” role, this position will not be the right fit.

**Why This Role Exists**:
This role exists to ensure every customer interaction reflects Canadoor’s standard of professionalism and reliability. You will manage inbound calls and online leads, accurately book service appointments, and follow proven processes so our technicians can operate efficiently and our customers feel confident choosing Canadoor.

Your performance directly impacts booking rates, daily capacity, customer satisfaction, and company growth.

**What Success Looks Like**:
In this role, success means:

- Consistently meeting or exceeding booking and customer service KPIs
- Independently managing inbound calls and online leads without constant oversight
- Following documented processes and checklists every day
- Maintaining accurate customer records and internal documentation
- Taking ownership of your performance and progressing within the role

**What You’ll Be Responsible For**:

- Managing inbound and outbound calls with professionalism and accuracy
- Booking service appointments efficiently using ServiceTitan
- Following up on online leads, abandoned calls, and open opportunities
- Keeping customer profiles accurate and up to date
- Resolving basic customer questions or concerns with confidence and care
- Maintaining internal documents, tracking logs, and spreadsheets (Google Docs & Sheets)
- Supporting opening and closing procedures and greeting visitors as needed
- Participating in onboarding, training, and ongoing process improvements
- Meeting personal and team performance targets

**You’ll Be a Great Fit If You**:

- Are reliable, punctual, and accountable
- Enjoy structure, clear processes, and measurable goals
- Are confident and professional on the phone
- Care about performance metrics and like hitting targets
- Are coachable and open to feedback
- Can be trusted to work independently
- Take pride in accuracy, follow-up, and doing things the right way
- Want a role with growth — not just a job

**Experience That Sets You Up for Success**:

- Customer service, scheduling, dispatch, or call-centre experience
- Experience working in a KPI-driven or performance-measured environment
- Comfort using CRM or booking software (ServiceTitan is an asset)
- Strong computer skills, including Google Docs and Sheets

**Compensation**:
**$43,000-$52,000+ annually**

This role rewards performance. Team members who follow the process, book consistently, and hit KPIs earn more.

**Benefits & Perks**:
As a full-time team member at Canadoor, you’ll receive a comprehensive benefits package that supports your health, stability, and long-term growth:

- Health & Dental Benefits (after probation), with 50% employer-paid premiums
- Life Insurance & AD&D Coverage
- Company Pension Plan (RSP) with employer contributions that increase with tenure
- Paid Statutory Holidays
- Weekly Pay via direct deposit
- Company-Provided Apparel & Uniforms
- Structured Onboarding & Ongoing Training
- Clear Career Growth Opportunities within the Customer Service team

**Why Canadoor**:
Canadoor is built on discipline, accountability, and results. We don’t do average we do excellent work every time. We invest in our people, provide clear expectations, and reward those who take ownership of their role.

At Canadoor, every person matters — and accountability matters most.

When the team performs, everyone wins.

**Requirements**:

- **Employment Type**: Full-time
- **Work Hours**: 32 to 40 hours work
- **Required Education**: Certification
- **Required Experience**: Mid level(3) years