Student Finance Account Resolution Coordinator

**Student Finance Account Resolution Coordinator**:
**Primary Purpose**: To lead and enhance the organizations accounts receivable payment systems by developing strategic solutions that improve payment accessibility, reduce accounts receivable balances, and prioritize student success. This role is responsible for overseeing the end-to-end collections process, maintaining vendor relationships for system improvements, supporting advanced reporting and analysis, and implementing best practices in policy and client communications to ensure efficient and effective service delivery.

**Typical Duties or Accountabilities**:

- Manage enhanced communication plans with students who have a receivable balance and discuss strategies for payment,
- Supports student in navigating university polices, procedures, and systems with care and clarity, helping them understand their financial responsibilities,
- Review of current system processes and service delivery for student accounts receivable,
- Oversee the collection process and liaise with the collection agency,
- Review of current payment providers, processes, and researching alternative options,
- Recommend changes to policies and procedures regarding student payments and accounts receivable that align with best practices at other U15 institutions,
- Support enhanced reporting and analysis related to accounts receivable,
- Responsible for overseeing the international undergraduate and graduate student tuition deposit process as a critical part of strategic enrolment management,
- In coordination with the Student Finance Coordinator, develops training, communication and presentation materials related to student account management and tuition collection initiatives and policy/procedural issues,
- Ensure exceptional, student-focused customer service,
- Ensures bad debt risk is minimized through effective management of credit and collection functions,
- Other projects related to student finance and financial assistance as required.

**Qualifications**

**Education**: A minimum of an undergraduate degree.

**Skills**: Exceptional communication and organizational skills; ability to deal with complex problem solving; proficient computer skills with the ability to understand complex student and other information systems. Demonstrated interpersonal, emotional intelligence, and communication skills. Ability to work effectively independently and collaboratively within a diverse environment. Proven financial literacy skills. Well-developed project management skills, including coordinating, setting project goals and priorities, overseeing appropriate training, assigning work and ensuring goals are met; combined with interpersonal sensitivity that includes anticipating how decisions or actions may be perceived by others; ability to take initiative in a variety of settings; and the ability to negotiate and compromise, while embracing a variety of perspectives. The position requires the ability to organize a multitude of tasks, manage time and competing priorities.

This position is in scope of the Administrative and Supervisory Personnel Association.

**Department**: Student Finance and Awards
**Status**: Term 12 months with the possibility of extension or becoming permanent
**Employment Group**: ASPA
**Shift**: Mon-Fri, 8:30-4:30
**Full Time Equivalent (FTE)**: 1
**Salary**: The salary range, based on 1.0 FTE, is $69,035.00 - 107,868.00 per annum. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Specialist Professional
**Salary Phase/Band**:Phase 2
**Posted Date**: 8/21/2025
**Closing Date**: 8/27/2025 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:On Campus