Disputes Team Lead

2 days ago

Montréal, Canada ZIM Full time

The Dispute team lead’s main purpose is to lead the resolution of disputes and to optimize the process of resolving disputes with customers. It involves identifying, tracking, researching, and communicating with customers to resolve disputes and documenting the resolution. A close collaboration of all business functions is essential to be successful in the role. The role requires as well to support the Accounts Receivable & Detention teams with the collection of account receivables.

**Key Responsibilities**

Lead the resolution of disputes by acting as the key contact person for disputes resolution and by playing a key role in preventing new disputes.

Monitor disputes performance and drive process efficiency by suggesting process improvements.

Collaborate closely with multiple teams, including Collection, Detention, Customer service, Sales and IT to continually improve our systems, tools, and processes.

Replace the A/R team lead and Detention team lead during their annual vacation leave.

**Dispute Resolution and Escalation**

Handle disputes intake and lead dispute resolution processes.

Help to streamline the resolution process and act as liaison between the various internal departments and external parties.

Ensure compliance in dispute submission and resolution according to company’s procedures and within company’s SLA.

Analyze and present disputes root cause and propose suggestions and ideas to prevent future disputes.

**Disputes resolution Reporting**

Prepare weekly KPI Reports on dispute resolution performance and dispute types, root cause and other reports as needed by management.

Partner with Collection, Detention, Logistics, Operations, Customer service, Sales and IT to address repeated disputes, mitigate company’s exposures and risk.

**Collection and detention**

Replace A/R team lead and Detention team lead during their annual vacation leave.

Support the Accounts Receivable & Detention teams with the collection of account receivables.

Lead the collection of payments of a specific group of customers e.g. Strategic accounts, when asked.

**Requirements**:

- College (C.E.G.E.P) diploma or general education degree (GED). University diploma, an asset.
- Bilingual (English, French)
- At least 2 years of firsthand experience with the dispute management & collection process at supply chain roles.
- Outstanding communication skills and ability to influence priorities.
- Experience partnering closely with many business functions.
- Dexterity and appetite to manage a high volume of transactions and willingness to achieve and maintain solid performance indicators.

Function:
Countries & Business Development

Publish in Internal Career Page:
Yes

  • Bilingual Manager Credit Card Disputes

    54 minutes ago

    Montréal, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...

  • Dispute Specialist Agent

    2 weeks ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**: **Montreal, Quebec** **Employee Status**: **Regular** **Schedule**: **Full-time** A career as a dispute specialist means using your analytical skills and your decision-making capacity to the fullest in order to have a positive impact in the processes of contestation and fraud. **Your role**: - Manage incoming and outgoing calls -...

  • Contact Centre Representative

    5 days ago

    Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    1 week ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    4 days ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Cross Collateral and Risk Negotiation, Team Lead

    7 days ago

    Montréal, Canada Société Générale Full time

    **Responsibilities**: **ABOUT THE JOB**: The Operations Department ("OPER") ensures the operational processing and control of activity across all Global Banking and Investor Solutions ("GBIS") business lines (Capital Markets, ex-Newedge & Financing). OPER implements all necessary means to ensure the operational, administrative, and financial processing of...

  • Team Lead

    5 days ago

    Montréal, Canada Roots Full time

    At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and...

  • IT Team Lead

    2 weeks ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...

  • Team Lead

    2 weeks ago

    Montréal, QC, Canada Roots Full time

    At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and...

  • Testing Team Lead

    2 weeks ago

    Montréal, Canada RTINGS.com Full time

    The Testing Team Lead is responsible for supervising product testing, leading a team of testers to accomplish testing goals while improving the team’s quality of output, training, and prioritization. **Responsibilities** - Lead a team of 2-6 tech testers - Organize and delegate work to employees, track process, and enforce deadlines - Set and enforce...