Dispute Specialist Agent

2 weeks ago

Montréal, Canada National Bank of Canada Full time

**Primary Locations**:
**Montreal, Quebec**

**Employee Status**:
**Regular**

**Schedule**:
**Full-time**

A career as a dispute specialist means using your analytical skills and your decision-making capacity to the fullest in order to have a positive impact in the processes of contestation and fraud.

**Your role**:

- Manage incoming and outgoing calls
- Support our customers and partners through the protest process
- Provide ideas to help our teams continually improve our performance.
- Build a relationship of trust with our customers and your colleagues
- Be recognized as a Leader in your field of expertise

The center is open from 8am to 8pm from Monday to Friday. You will work a full-time position of 37.5 hours per week. You must be available to work during business hours.

Join our team, where we value people who are curious, ready to get involved and above all passionate to help our team progress in achieving our mission of exerting a positive influence in people's lives through the fraud and protest process

Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.

**Required skills**
- Holder of a high school diploma
- Customer Service Experience
- Good interpersonal skills
- Ability to communicate effectively in French and English

**Privileged skills**
- Experience in Challenge (Charge-back) or transactional analysis
- Call Center Experience
- Willingness to learn and grow in a stimulating and ever-changing work environment
- Attention to detail, curious and dynamic
- Team player, and willingness to exert a positive influence
- Ability to adapt to changements
- Ability to make decisions

**Your benefits**

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation of 23,25$/hour, we offer attractive benefits for you and your family:

- Repayment of your studies
- Health and wellness program, including many benefits
- Flexible group insurance
- Defined benefit pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Exclusive banking services
- Volunteer program
- Telemedicine
- Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

**Are you ready to live your ambitions?

  • Chargeback Agent

    2 weeks ago

    Montréal, Canada National Bank of Canada Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests. **Your remuneration** The salary starts at $24.00 per hour and we...

  • Accounts Receivable Specialist

    7 days ago

    Montréal, Canada MomForce Inc Full time

    Our client is a global company in the shipping trades & lines and cargo industry. They are seeking an Account Receivable Specialist to join their finance team. This is a 6 months contract position, with a potential of full-time opportunity in the future. **Accounts Receivable Specialist** The Accounts Receivable Specialist - Demurrage -collection...

  • Sales Agent

    7 days ago

    Montréal, Canada OMNIUM CONCEPT INC. Full time

    Omnium Concept a été fondée en 2004. Nous sommes des spécialistes de la vente et du marketing. Les grandes entreprises commerciales font appel à nos services pour promouvoir leurs produits et services. Nous offrons un environnement convivial, coopératif, égalitaire avec un accent particulier sur la conciliation travail-famille. Nous proposons des...

  • Agent - Credit and Collections

    7 days ago

    Montréal, Canada Air Inuit Full time

    **AIR INUIT CORPORATE PROFILE** Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond - 24 hours a day, 365 days a year - for over 43 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 800...

  • Collection Specialist

    2 days ago

    Montréal, Canada Equisoft Full time

    **Collection Specialist** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! Their communication and organizational skills will allow them to work with large clients with a complex structure while allowing the company to have a continuous vision of the cash-flow. In...

  • Credit and Collections Agent

    1 week ago

    Montréal, Canada Air Inuit Full time

    **WHY JOIN AIR INUIT** Are you ready to take your career to new heights? At Air Inuit, we do not just offer flights; we provide essential services that keep Nunavik connected. Whether it is delivering critical supplies or ensuring passengers reach their destinations safely and comfortably, our employees are at the heart of it all. We are looking for dynamic,...

  • Experienced Leasing Specialist

    2 weeks ago

    Montréal, Canada Rent it Furnished Full time

    Seeking experienced Leasing Specialists/Real Estate Agents - Downtown Montreal Rent it Furnished Inc. is seeking two experienced **Leasing Agents/Realtors** with market knowledge and proven results in the downtown Montreal rental market. Our company represents over 4500 rental properties across Canada with offices in Montreal, Vancouver, Ottawa and Toronto...

  • Experienced Leasing Specialist

    3 hours ago

    Montréal, Canada Rent it Furnished Full time

    Seeking experienced Leasing Specialists/Real Estate Agents - Downtown Montreal Rent it Furnished Inc. is seeking two experienced **Leasing Agents/Realtors** with market knowledge and proven results in the downtown Montreal rental market. Our company represents over 4500 rental properties across Canada with offices in Montreal, Vancouver, Ottawa and Toronto...

  • Agent, Junior Chargeback

    2 weeks ago

    Montréal, Canada Desjardins Full time

    Temporary position for 12 months. As an agent, junior chargeback you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform administrative and follow-up tasks to support your unit’s day-to-day operations and help it meet operational objectives and carry out initiatives in...

  • Sales Agent

    7 days ago

    Montréal, Canada OMNIUM CONCEPT INC. Full time

    Omnium Concept was founded in 2004 with the aim of making B2B sales successful. We are specialists in B2B, consulting and marketing. Large commercial companies use our services to sell their products. Our founder had the opportunity not only to start and grow a business in Canada, but also to learn the art of B2B selling and consulting. We respect our...