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Operations Manager
3 weeks ago
**Position Overview**:
The Operations Manager will manage all resources, including materials, labour, capital, and IT, leading various departments, and controlling all factors of production to maximize efficiency and output. The Operations Manager also plays a role in HR management to foster employee engagement and productivity and is responsible for overseeing the day-to-day operations of DAVWIRE.
**Responsibilities and Accountabilities**:
**Production Management & Scheduling**
- Analyze production schedules to estimate work requirements and ensure jobs are completed on time.
- Schedule employees and delegate work assignments to meet production needs, leveraging knowledge of production processes, machinery capabilities, and employee skill sets.
- Review and interpret work orders and technical data, ensuring specifications are communicated clearly and accurately to employees.
- Ensure continuous workflow by planning and organizing work to maintain smooth operations, minimizing downtime or delays.
- Anticipate and resolve potential production issues (e.g., material shortages, equipment malfunctions,) to minimize work hour losses and meet production and quality objectives.
**Quality Assurance & Compliance**
- Ensure production processes align with quality standards and AS9100 requirements, maintaining product quality throughout production.
- Support efforts to prevent defects by monitoring production processes, identifying areas for improvement, and ensuring proper documentation used by all production employees.
- Collaborate with Manufacturing Engineering and Quality Assurance teams to troubleshoot, test, and improve production methods and equipment performance.
**Employee Supervision & Safety**
- Supervise production employees, ensuring adherence to safety protocols.
- Actively monitor safety practices, correct unsafe behaviors or conditions, retrain employees when necessary, and recommend disciplinary action when needed.
- Serve as the Management Representative on the Safety Committee, driving safety initiatives across the production floor.
- Counsel team leads on company policies and procedures, ensuring compliance within their departments.
- Address employee performance and scheduling issues.
**Resource Management & Continuous Improvement**
- Maintain accurate inventory of tools and department supplies, ensuring availability for smooth production operations.
- Assist with the costing and estimating for fabrication and manufacturing of finished goods, contributing to budgeting and financial planning.
- Partner with Manufacturing Engineering to design and implement fixtures and jigs aimed at improving efficiency and productivity in production processes.
**IT Systems & Infrastructure Management**
- Serve as the internal point of contact with the company’s external IT provider, ensuring that IT systems, hardware, and software meet the operational needs of the company.
- Collaborate with IT vendors to source and procure necessary hardware and software to ensure the company’s systems are up-to-date, secure, and compliant with industry standards.
- Oversee the implementation and maintenance of IT systems to support operational needs, including production scheduling, inventory management, and employee time tracking systems.
- Ensure the availability and efficiency of all IT infrastructure, supporting the operational teams to minimize downtime and optimize production workflows.
- Manage and coordinate IT-related projects, including the installation and upgrades of hardware/software, ensuring mínimal disruption to daily operations.
- Monitor and report on the company's adherence to NIST (National Institute of Standards and Technology) and CMMC (Cybersecurity Maturity Model Certification) compliance, working closely with external IT providers to ensure the organization meets all cybersecurity standards.
- Act as the liaison between the Operations team and external IT services for any troubleshooting, user support, and resolving system or network issues that impact operations.
- Implement and maintain appropriate cybersecurity measures in collaboration with the IT service provider, ensuring that company data and production systems are secure from external and internal threats.
- Ensure that IT policies are in place and adhered to across the organization, including employee data security and system usage protocols.
- Leverage ERP system capabilities to streamline operations, extract data, and produce reports that aid in decision-making, forecasting, and performance monitoring.
- Develop and maintain custom reports using ERP tools, to monitor production performance, inventory levels, staffing, and overall resource utilization to improve operational efficiency.
- Provide training and support to employees on how to use ERP systems for tracking production schedules, inventory, and other operational needs.
**Administrative & Operational Support**
- Approve and manage production employees' work hours, resolving sched
