Bilingual Divisional Administrator

Job Requirements

PRIMARY DUTIES
Supports, applies the industry regulation, and provides training in the area of administrative procedures, ethics and compliance, field compensation, operating accounts, professional development programs, retention, cancellation and persistency, probationary period and continues education.

**Manages a team of Regional Administrators**:
Offer input to content development and facilitator guidelines when needed for all relative sales training programs.
Facilitate training for new products, process changes, and compliance related topics.
Partner with sales management to facilitate Agent to Manager promotion process. Identification of talent, assessment of competency development, development of progression plan, and mentoring of new Managers.
Leads efforts to monitor and influence the sales practices and metrics related to quality business, including persistency and cancellations, and to drive corrective actions as required to achieve company standards
Promotes field best practices and leads ongoing agent training related to Quality Business, Combined’s Field Agent Compensation, and other topics
Analyzes and provides recommendations to management on opportunities for business and sourcing performance improvement based on available data and reports.
Delivers knowledge building and on boarding support to new managers for internal and external hires and contracts
Provides meetings and events management support, including securing locations, development of agenda and content, event and vendor coordination, setup including managing costs to budget, and coordinating vendor payments
Identifies underperforming and non-productive agents and coordinates action plans with Market leadership
Monitors the metrics of the new agent experience. Partners with colleagues in sales management and other support functions, formulating recommendations to address and improve results
Provides support for compliance with sales hardware (e.g., iPads, laptops, phones), and works to troubleshoot and resolve operational issues. Assists home office resources in collecting and returning equipment from terminated employees
Oversees execution of sales incentive programs within the Zone, including promotional efforts and monitoring, as well as the approval, ordering and distribution of awards and recognition
Assists with office and facility management functions within the Zone, including liaising with corporate real estate functions for any broader facility needs and maintaining inventory of sales collateral and supplies
Proposes process changes to support greater efficiencies for future rollout of new initiatives
Establishes, reports, and monitors key success measures

Work Experience

QUALIFICATIONS REQUIRED
Requires undergraduate degree.
Fluent in French and English
People leadership experience, including managing remote teams an asset
5-7 years of sales experience and administrative experience would be an asset.
Accounting experience
Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
Flexibility to travel within assigned division as per business requirements
Must have own car for travel, will be reimbursed associated expenses
Excellent communication and presentation skills with ability to speak in front of a group of people
Excellent organizational skills to meet deadlines and the ability to work independently with limited direction
Time management and prioritization
Critical thinking and problem solving
Leadership, planning and decision-making skills
Influence and relationship building
General business and industry knowledge

Combined Insurance is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, please advise Human Resources in a timely fashion if accommodation measures are needed to enable you in a fair and equitable manner during the selection process. Information received relating to accommodation measures will be addressed confidentially.