Patient Experience Specialist

1 week ago

Victoria, Canada RebalanceMD Full time

**Patient Experience Specialist**

Location: Victoria, BC

Employment type: Full-time (flexible hybrid / in-office)

Are you ready to roll up your sleeves and join the Patient Experience Specialist team of a pioneering healthcare innovator in British Columbia? RebalanceMD Canada is at the forefront of healthcare transformation, specializing in musculoskeletal (MSK) care. We are seeking a detail-oriented and compassionate team member to join our dynamic office. If you are passionate about healthcare and have excellent administrative skills, we would love to hear from you

**About the role**

We’re a high-volume specialist physician office seeking a motivated, tech-savvy Patient Experience Specialist to be the first point of contact for patients, referring clinics, and partners. You’ll manage multichannel communications using a modern integrated platform and our EMR.

Your focus: To be the trusted first connection for every patient, providing a seamless, responsive, and empathetic experience that defines best-in-class interdisciplinary care.

What you’ll do:
As the patient’s first point of connection, you champion compassionate, seamless communication. You ensure every call, message, or appointment is handled with responsiveness and care — guiding patients to the right support, creating calm in stressful moments, and setting the tone for their entire journey with us. Through precision, empathy, and collaboration, you deliver best-in-class service, uphold our quality standards, and continuously help improve how we care for patients.

What you’ll bring:
You bring the perfect blend of skill and empathy — combining experience in fast-paced settings with confidence in modern systems and tools. With a clear, professional voice and compassionate presence, you communicate effectively and with care while documenting with precision. Your sound judgment ensures patient safety, your organization keeps every detail on track, and your focus on care ensures every patient feels respected, understood, and supported.

Nice to have:

- Medical Office Assistant diploma or equivalent experience
- Knowledge of specialist referral pathways and diagnostic imaging workflows
- Bilingual or multilingual abilities

Schedule & work environment:

- Hours: Full-time, Monday-Friday; occasional extended hours to support clinic operations.
- Hybrid: In person for training (2-3 weeks) and then work from home or in office, based on personal preference. If working from home, reliable home internet and a quiet, private workspace is required.
- Equipment: Clinic-provided hardware to support efficient working from home (laptop/headset).

Compensation & benefits:

- Compensation: Competitive hourly wage commensurate with experience.
- Benefits: Extended health/dental, paid time off, paid sick days.

Privacy, safety, and accessibility:
We handle sensitive personal health information (PHI). All team members must follow privacy legislation (e.g., PIPEDA/PHIPA or applicable regional laws) and clinic policies.

Equal Opportunity Employer

**Job Types**: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Work from home

Work Location: Hybrid remote in Victoria, BC

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