Restaurant Host/hostess

2 weeks ago


Richmond, Canada Sheraton Vancouver Airport Hotel Full time

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business

**Responsibilities**
- Greets guests warmly as they approach the hostess stand
- Assesses the guest needs and seats them accordingly, ensuring all sections are seated equally
- Ensures menus are presentable and clean
- Answers the hostess phone within three rings and ensures all reservations are accurately inputted into the computer
- Assists servers when necessary
- Takes orders and payment for guests who choose to take-away their meal
- Takes ownership of guest complaints, finding creative ways to solve problems and follow-ups with the guest
- Performs other tasks assigned by management

**Requirements**:

- Flexible availability required to work 30-40 hours a week; **particularly 6:30am-3pm and 2:30pm-11pm shifts, weekends, stat holidays, morning, day, evening, as needed**:

- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
- Has previous Food & Beverage experience and/or customer service experience
- Takes initiative and recognizes opportunities for success
- Is of legal age to serve alcoholic beverage
- Understands that success lies in working together and enjoys being part of a team
- Gets excited by an energetic, fast-paced environment
- Speaks fluent English. Additional languages to connect with international guests is an asset

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

Work Location: In person


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