Technical Service Representative, Labrador City, Nl

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:
Competitive wages

Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)

Personal wellness spending account

Company-sponsored registered pension plan (RPP) and matching program.

Safety boot voucher

Paid vacation

Company-supplied tools

4/5 Rating on Glassdoor

Sustainable employment

Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Discussion regarding full compensation package conducted upon initial pre-screen

Job Overview
We are looking at add a Technical Service Representative to our Labrador City, NL team.

Key Job Responsibilities

Provide technical support for our product lines on customers’ sites in Quebec and NL; research and troubleshoot issues

Inspect/audit equipment for proper performance and determines faults and malfunctions

Adjust equipment & repair/replace defective parts components or systems according to scopes of work

Test repaired equipment to ensure proper operational performance

Complete accurate time records, technical service reports, failure reports, etc

Stay current with industry, customer, product developments and technical best practices

Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction

Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues

Coach customer maintenance personnel on equipment maintenance techniques and standards

Ensure customer follow up and satisfaction within area of primary responsibility

Comply with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements

Strive to find safer ways for customers to work with Joy Global products

Qualifications/Requirements

Journeyman certification or equivalent training; Dual ticket preferred

Experience in the maintenance, repair, and service of mining equipment including LeTourneau products

Able to diagnose faults and malfunctions; and to adjust, repair or replace all defective equipment parts, components or systems serviced at customer sites

Bilingual - French/English preferred

24v - Understand operation, function, capable of accurately diagnosing problems. Experience working with Can Buss communication network would be an asset.

Demonstrate superior customer service and communication skills with a solid track record in dealing with customers in a technical role

Willingness to work overtime when required

Must be able to work with mínimal supervision but also participate in the work of other mechanics and apprentices within the field environment

Knowledge and experience working with Microsoft Office (Word, Excel, Project)

Additional Information
Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.