Customer Service Representative

**Company Description**

Cosmo Payment is a leading global provider of corporate payment services, enabling companies around the world to make global payments. We operate in a number of exciting industries, most predominately in the sector of freelance workers. Our team of young and experienced professionals has led the way to the company’s rapid growth.

We are currently providing financial management services for some of the leading brands in the world in various countries, working with the biggest and most popular websites ever created. We develop all of our core technology in-house and are continuously investing in the development of innovative financial technology to remain a leading provider.

As a leading service provider, we offer clients an unmatched level of expertise through our core financial management technology as well as an extensive list of services specifically designed to complement our technology.

Cosmo Payment allows for an extremely exciting and rewarding work environment with room to grow your achievements, career, and position in the company. *Our specialties include: Corporate Payment Solutions, Global Cross-border Payments, Prepaid Card Issuing, Banking Software & Financial Technology (Fintech).

We are not your typical financial service provider. We work with exciting and innovative industries, in a fun environment with young and like-minded team members. We are a reputable and established company with a start-up feel and culture, with huge growth month over month and steady annual growth.

**Position Overview**

This position will be expected to provide top-level service to all new and existing clients in a professional manner. You will acquire skilled knowledge on all payment product offerings as well as a very thorough understanding of various client business cases. You will work in a fast paced and thriving environment helping customers, and will receive training related to the payment product offering as well as skills on how to investigate and process various customer inquiries. Success in this role allows for possible promotion to other departments within the company. This role will work very closely with Business Development and Compliance Officers and will act as the liaison between account holders and these specific teams.

**Responsibilities**
- Ensure customer queries are handled appropriately and in a timely manner, escalating issues when necessary
- Resolve client queries quickly and efficiently and/or refer to colleagues as appropriate
- Work efficiently in a multi-tasking environment where high attention to detail is required at all times
- Manage inquiries on various platforms simultaneously

**Skills**
- Exceptional ability to prioritize tasks
- Strong interpersonal and social skills
- Quick learner and strong attention to detail
- Good organizational and time management skills
- Technologically savvy
- Good decision-making ability and problem-solving skills
- Must work well in a team environment

**Requirements**:

- Fluent in English (verbal and written). Additional languages are preferred but not required
- Bachelor’s Degree or equivalent working experience
- 2+ years of part or full-time work experience
- Desirable but not required: Banking or Financial institution work experience
- Desirable but not required: Spanish spoken and written

**Perks**
- Flexible Full-time permanent position
- Work from home
- Downtown Montreal office
- Half-day Fridays
- Health and Dental Insurance package

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Montréal, QC