Digital Shelf Syndication Lead

Johnson & Johnson Consumer, Inc. is recruiting for a Digital Shelf Syndication Lead. This role can be located in one of our J&J Consumer Campuses; Los Angeles CA, Skillman NJ, Fort Washington PA, or New York NY as well as remote/hybrid within the United States or Canada.

Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of the consumers and patients we serve. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people throughout the world every day. As part of one of the largest and most diverse healthcare companies in the world, our brands demonstrate the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby and essential health solutions. We seek to meet the health needs of families everywhere through a broad range of well-known and trusted health products. At Johnson & Johnson we have a portfolio of over 30 iconic and best-in-class brands across multiple categories, including but not limited to Tylenol®, Neutrogena®, AVEENO®, Zyrtec®, Listerine®, OGX®, and Zarbee’s®.

**Your Role**:
The Digital Shelf Syndication Lead role sits within the Consumer Experience Organization (CxO), which accelerates NA growth by leading the development of capabilities that drive efficient scale and works with the Squads, Customer teams, and the Digital Experience team to drive impact with customers and consumers. This role is pivotal in contributing to overarching e-commerce growth, improving delivery, and optimizing results in response to the disruption across e-commerce.

This role will help shape and scale processes for the as we build out first in-house syndication team for digital shelf, and will be responsible to delivering timely, accurate, and best-in-class content across our 42+ retailers.

The individual should comfortably flex between detailed processes and technologies to finding strategic solutions in the omnichannel landscape.

You are a self-starter, creative problem solver and inspire with fresh ideas and new approaches. You have a high level of purpose and will only deliver excellence in work quality.

**Key Responsibilities**:

- Syndicate digital shelf content from Salsify and directly in vendor portals for New Products and Content Refreshes, including packaging refreshes, brand restages, image/copy optimizations, and enhanced content.
- Manage content channels to ensure product data is mapped appropriately and coordinate with IT on any attribution changes.
- Audit and review content readiness, and ensure all retailer required data points are complete, accurate, and ready to syndicate before ship date
- Tailor syndication to support brand and customer needs; including, retailer specific content, image ordering, etc.
- Manage ad-hoc customer syndication requests and provide regular updates on progress, issues, or delays.
- Troubleshoot any content submission issues, submit and manage tickets on retailer portals.
- Maintain a content syndication calendar with key projects, customer specifics, item setup requests, and timelines, with inputs from Customer and Dx teams.
- Work with IT lead on building/updating channels in Salsify, workflow management, and continuous optimizations to scale syndication capabilities.
- Partner closely with CxO Digital Shelf Project Team, Dx Digital Shelf Managers, CD leads on upcoming projects, priorities, and ongoing optimizations.
- Monitor content accuracy post syndication using measurement tools, including Salsify Insights and Profitero, and resolve any retailer or channel mapping issues.
- Create content completeness reports specific to category, comprehensive of all retailer requirements. Identify attribute/content needs and work closely with content owners and IT leads to identify source and solution.
- Continually assess for areas of improvement in syndication process to improve speed-to-market, content accuracy, customer visibility, and minimize touchpoints.

**Qualifications**
Education**:

- BA/BS Required

**Experience and Skills**:
**Required**:

- A minimum of 6 years experience is required
- A minimum of 3 years of experience in digital shelf/ecommerce content syndication is required
- Detailed oriented, with a track record of problem solving, navigating ambiguous environments, learning agility, continuous improvement, and being cross-functionally balanced
- Experience using retailer platforms, portals and systems (i.e. Syndigo, Salsify, VC, portals, templates) and how to manage multiple channels
- Experience using Salsify for content collection, workflows, and channel syndication
- Strong experience in managing above-the-fold content (baseline copy, CGI, EDI) and enhanced content below-the-fold
- Adaptable, detail-oriented and ab