Digital Shelf Associate

Johnson & Johnson Consumer Health is currently recruiting for a Digital Shelf Associate to be based in Markham, Canada.

At Johnson & Johnson Consumer Health, we’re here to change the world. We are a diverse group of leaders who think digital-first and push boundaries as much as we push ourselves. And, for other like-minded leaders out there looking to make their mark, we’ve got three words for you: change happens here.

We combine meaningful human insights and digital-first thinking to help people take better care of themselves and their loved ones. We believe in the power of new perspectives and insights to drive innovation. Our culture is diverse and inclusive - a place where being individually dynamic but collectively brilliant results in smarter solutions for all of the many communities we serve.

We are industry leaders, earning the #1 or #2 position in most of the categories in which we compete. Our iconic and beloved brand, including TYLENOL®, ZARBEE’S NATURALS®, NEUTROGENA®, AVEENO®, LISTERINE®, OGX® and JOHNSON’S®, are rooted in science and endorsed by professionals, helping more than 1.2 billion people live healthier lives every day, from their first day.

Learn more about Johnson & Johnson Consumer Health and follow us on LinkedIn.

You will sit within Canadian Digital Enabling team to accelerate the development of e-Commerce capabilities. You will be pivotal in delivering overarching e-commerce growth, improving delivery, and optimizing results in response to the disruption across e-commerce. You will partner with cross-functional teams (brands, sales and connected commerce) to drive efficient scale and impact with customers and consumers, will help craft and scale new processes, and is responsible to deliver timely, accurate, and outstanding content across all Canadian retailers.

Who you are: You are a self-starter, problem solver and continuously seek to bring forth new ideas and thought leadership. You have a high level of purpose and will only deliver excellence in work quality.

**You will lead**:

- Syndicate digital shelf content from Salsify directly in vendor portals for New Products and Content Refreshes, including packaging refreshes, brand restages, image/copy optimizations, and enhanced content.
- Ensure all content in Salsify is uploaded and up to date within internal retailer ready content portals
- Handle content channels to ensure product data is mapped appropriately and coordinate with IT on any attribution changes.
- Own the kick off process and workflows for new products, artwork refreshes, SEO refreshes and content changes
- Tailor syndication to support brand and customer needs; including, retailer specific content, image ordering, etc.
- Responsible for ad-hoc customer syndication requests and provide regular updates on progress, issues, or delays.
- Troubleshoot any content submission issues, submit and monitor tickets on retailer portals.
- Maintain a content syndication and deployment calendar with key projects, customer specifics, item setup requests, and timelines, with inputs from Customer and brand teams.
- Partner closely with Digital Shelf Team on upcoming projects, priorities, and ongoing content optimizations.
- Monitor content accuracy post syndication using measurement tools, including Salsify Insights and Profitero, and resolve any retailer or channel mapping issues.
- Continually assess for areas of improvement in syndication process to improve speed-to-market, content accuracy, customer visibility, and minimize touchpoints.
- Collaborate with cross-functional teams to pilot new features and functionality for digital shelf.
- Canadian lead for digital asset management and retailer ready content portal
- Own Syndigo relationship and deploying salsify content/enhanced content for omni retailers

**Qualifications** Experience and Skills**:
**Required**:
A minimum of 3 years experience in digital shelf/ecommerce content syndication and/or PIM management is required

Detailed oriented, with a track record of problem solving, learning agility, continuous improvement, and being cross-functionally balanced

Experience using retailer platforms, portals and systems (i.e. Syndigo, Salsify, VC, portals, templates) and how to manage multiple channels

Experience using Salsify for content management, workflows, and channel syndication

Experience working in an Agile environment. Ability to handle complexity and ambiguity, capable to change priorities quickly.

Experience in managing above-the-fold content (baseline copy, CGI, EDI) and enhanced content below-the-fold

Strong collaborator, detail-oriented and able to prioritize, effectively

Strong visual, written and oral communication skills

Talent to manage workflow maintenance, channel mapping and Salsify/Syndigo escalation

Ability to learn new technologies and platforms

**Preferred**:

- Knowledge on retailer digital shelf requirements and guidelines
- Experienced in systems such as DAM, Product360,