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Housekeeping Supervisor
4 weeks ago
Responsibilities:
- Report to the Housekeeping Manager & Director of Housekeeping
- Assist in the opening and preparation of daily assignment sheets and generate and complete all opening reports for the Housekeeping Team.
- Conduct daily room inspections & VIP checks for conformance to prescribed standards of Forbes.
- Complete daily Forbes & LQA and key audits.
- Coordinate with maintenance team for any product related deficiencies and ensure resolution.
- Inspect and maintain all public areas and assign tasks to houseperson accordingly.
- Approve associate punch in and outs from the previous days during closing shift.
- Coordinate with Front Office team and assist in getting all rooms ready for arrivals.
- Quality check and identify stained or damaged linen and determine status for repair, spot treatment, rewash, or discard, notify third party laundry company and Housekeeping Manager or Director of Housekeeping.
- Respond to requests from guests or management in a friendly, timely and efficient manner and ensure satisfactory follow up.
- Ensure all associates take their timely breaks and provide assistance when needed to complete assignments.
- Inspect Cafeteria and uniform room for supplies and locker rooms for cleanliness.
- Perform cleaning duties as needed.
- Excel in a fast paced, demanding environment.
- Maintain a professional image at all times through appearance and dress.
- Oversee any pressing and shoe shine requests and any uniform room requests.
- Coordinate and action any room changes and swapping of chocolate amenities.
- Assist in closing duties and assignment of Turn Down service to evening associates.
- Prepare DAS for the next day and reconfirm associate schedule as per operational requirement.
- Perform all closing duties and preparation of closing reports including Labor report and daily pass on.
- Ensure Uniform Room Policy & Procedures are followed and implemented by all associates.
- Responsible for inspections, tracking and monitoring room audits.
- Liaise between the Laundry company for guest laundry request and the Hotel under the guidance of the Housekeeping Manager.
- Responsible for the inspections, tracking and delivery of guest clothing within the expected standards.
- Maintain the cleanliness levels for the Executive Offices and all public and staff spaces throughout the shift.
- Perform any special task or inventory projects as assigned by Housekeeping Manager and Director of Housekeeping.
- Ensure sufficient stock of guest and operating supplies and proper and safe use of hotel equipment by all associates.
Qualifications:
- Must be proficient with Microsoft Office Suite, Outlook, Opera Cloud and HotSoS.
- Ability to lift up to 20 kg.
- Minimum 3 years of housekeeping experience
- Minimum 2 years of prior room supervisory experience
- Must be available to work evenings, weekends and holidays.
- Must be eligible to work in Canada.
- Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. _
**Benefits**:
- Dental care
- Extended health care
- Vision care
**Experience**:
- Cleaning: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
